I left a generous 4 star review. I would never recommend Island Comfort. They charge a $99 diagnostic and the AC worked for the next rental guest after they said it didn't work. They said they would call during the diagnostic visit but never did. A salesperson then quoted me $18,000 for a new AC for a 400 square foot condo. I ended up getting a new AC for just over $5,000 elsewhere. But the worst part is that they leave you a voicemail saying you have a PAST DUE with them , yet they never sent an invoice. And there is no email to reach them. There is also no phone number on their invoice. When I finally got an invoice, there is no email address on it (only a do not reply) and they billed my personal name and not the company. I told them it was for a business. Four stars is not a reflection of my experience, it really is a one star. They need to learn to operate business to business. I need a proper invoice to the business, as I am not personally responsible. You give us an invoice and we pay it. Give us a proper invoice. This is business. They want to get paid but won't follow very normal business protocol. I don't get it.
LL
louie lee
Mar 7, 2026
5.0
Great response!! Great service!!
Really appreciate the great job!!
Highly recommended
GK
George & Gina Kanelopoulos
Sep 26, 2025
5.0
One of my split units went bad. Island Comfort assessed the problem and advocated on my behalf with the manufacturer for replacement of the unit. Chaz Melchor is the tech from IC who came out and identified the problem. He then came back and installed a new unit. So glad I had previously purchased the extended warranty coverage. Chaz was such a pleasure to work with. He was always very courteous and professional. Every time he came to our house he was extremely pleasant, almost like he brought peace with him. While everyone at Island Comfort is wonderful to work with, Chaz is exceptional. He is very trustworthy and
professional and I want him to be the one to work on our HVAC units. It unusual to find such a kind, reliable and professional on Kauai. Thank you Island Comfort for having such an awesome tech to work on our HVAC system. Don’t ever let Chaz go!
KY
Keith Yamamoto
Aug 27, 2025
1.0
I have three units and they all shut down with PO flashing on screen? Called Island Confort and NI one answer so I left a massage. Got a call back and was given a date. Well I called and decided to see if they could cone out earlier. Long story short…..was told that the date they gave me was wrong and guess what, now it’ll be LONGER!!! This is not the first or second time I had problems with them?!?!? The last time I asked for an estimate for another unit and they came out the NEXT day. I had a leak from living room unit and water damage on wall, floor, table and computer!! That how I got them to inspect damage. Then it gets better!!!!! He told me it was MY fault for not checking drain, that it can get plugged? Better yet he tells me it can take 24 hours for it to clog, now get that one??? Another time a technician said main unit outside was leaking Freon and added more but never fixed the problem? Shop around if I were you……don’t be missed lead by thus company. The say they’ve so called Christians but don’t be fooled
JT
jake t
Aug 20, 2017
5.0
Outstanding customer service, quality workmanship, they also provided easy financing for our ac system in Lihue. I'd recommend them to all my friends and family.
Island Comfort is open Monday through Saturday from 8:00 AM to 7:00 PM and is closed on Sundays.
Where is Island Comfort located?
Island Comfort is located at 4337 Rice Street, Lihue, HI 96766, USA.
What type of services does Island Comfort provide?
Island Comfort is an HVAC contractor offering heating, ventilation, and air conditioning services.
How can I contact Island Comfort?
You can reach Island Comfort by phone at +1 808-215-9087.
Is Island Comfort a locally-owned business?
Yes, Island Comfort is family-owned and operated in Kauai and Oahu since 2017.
What is the timezone for Island Comfort's location?
Island Comfort operates in the Pacific/Honolulu timezone.
What nearby places can I visit around Island Comfort?
Nearby places include Kauai Toyota dealership, Peek a Bootique clothing store, and Kako's Saimin restaurant, convenient for your shopping or dining before or after your visit.
Are there any beauty salons near Island Comfort?
Yes, nearby beauty salons include Glamour Lash Studio, Julia's Beauty Salon, and Beauty By Liss Hair Studio, offering various beauty and spa services.
What healthcare services are available near Island Comfort?
Nearby healthcare services include Hawaii Smile Designs dental clinic, Garden Island Dental, and Kapaa Dental Center, providing dental and orthodontic care.
Can nearby locations help me find Island Comfort?
Yes, Island Comfort is close to prominent places like Kauai Toyota and Kauai Federal Credit Union, which can serve as landmarks when locating the business.
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