TK Elevator Honolulu

Reviews

• EA

  Eric Ameng

  May 1, 2026
  1.0
  We have had an extremely poor experience with TK Elevator Honolulu and do not plan to continue our contract once it expires. Our main concerns are poor communication, lack of follow-through, weak troubleshooting, and a consistent failure to take ownership of recurring elevator issues. Based on our experience, TK Elevator Honolulu does not meaningfully investigate problems until after attempting to shift responsibility to other parties. We have records showing multiple unresolved incidents, including nine work orders where the resolution was left as “N/A.” When we pressed for answers, TK Elevator Honolulu first pointed to HECO. HECO came out and stated the issue was not on their end. Only after that did TK Elevator Honolulu identify a corroded part as the problem. We then waited approximately two weeks for the replacement part to arrive. During that time, we asked what caused the corrosion, but TK Elevator Honolulu did not provide an answer. After the part was installed at a cost of roughly $7,000, we were then told the underlying issue was low voltage causing the corrosion and that we needed to contact an electrician. By that point, more than one month had passed since the elevator problems became persistent enough that TK Elevator Honolulu stopped marking incident resolutions as “N/A” on work orders. That timeline is unacceptable for a critical building system. We contacted an electrician, who reached out to TK Elevator Honolulu for clarification. After 48 hours, there was still no response. This reflects a broader pattern: delayed diagnosis, poor coordination, limited transparency, and no clear sense of urgency. Their technicians have also not been able to confidently communicate repair status to the AOAO president while on site, and updates to property management and the AOAO board have been inadequate. We have also learned that TK Elevator Honolulu only keeps records for three years. This makes it difficult to track long-term recurring issues unless property management or the AOAO independently maintains and requests those records. For an elevator maintenance company, this level of service is unacceptable. In our experience, TK Elevator Honolulu does not provide comprehensive preventive maintenance, does not communicate effectively, and does not handle unresolved issues with the accountability required for a building elevator system. As a AOAO Board we cannot recommend them.
• JF

  Julia Floessel

  Apr 2, 2026
  1.0
  Your elevators are slow and I hate them.

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