Moody Heating & Air Conditioning

Reviews

• SC

  Samuel Cooper

  4 days ago
  1.0
  My experience with Moody Heating & Air Conditioning began with a $30,733.82 agreement signed December 19, 2025, for a Carrier dual-fuel system installed January 2, 2026. The proposal included “No subcontractors,” a one-year 100% satisfaction guarantee, a financed three-year Gold Service Plan, and labor/workmanship coverage. Within two weeks, the new system repeatedly failed to provide heat. Ecobee alerts documented failures on January 12, 13, and 15. During these incidents, my home was left without heat and fell below 50°F in the middle of the night three times. Other documented problems included a dehumidifier installed backward and an incompatible thermostat originally installed with it. This began months of service and corrective work involving multiple technicians, senior technical personnel, and manufacturer representatives. Approximately 16 visits occurred before the first municipal inspection. Although installation occurred January 2, the permit was not issued until March 23. The March 26 inspection identified eight correction items. I also obtained an independent Ragsdale inspection documenting gas, drainage, wiring, flue, airflow, conductor-sizing, sediment-trap, and other installation concerns. Its documentation stated that complete removal and reinstallation would be required to guarantee performance and included a $1,728 corrective-work estimate. In April, after approximately 16 service visits and continuing problems, I invoked the satisfaction guarantee, requested cancellation and a refund, and disputed the financed transaction with Wells Fargo. Moody offered to address the municipal list, but I repeatedly explained in writing that it did not encompass all independent findings. Moody also proposed involving Matthews Electric despite the “No subcontractors” term. After the system failures and numerous corrective visits, I no longer trusted Moody to continue working on the system. A July 17 reinspection still identified three repeated items: unsupported crawlspace electrical work, missing cover plates, and condensate draining into plumbing. Moody eventually obtained municipal approval August 4 after approximately 18 service and corrective visits. That approval did not resolve findings outside the limited reinspection, earlier operational failures, delayed permitting, or my warranty and service concerns. Another serious issue arose in records Moody provided from July 31. One invoice displayed two signatures in fields bearing my name; I did not make or authorize either signature. Another invoice from the same date stated “No signature” in both fields. When I asked about this, I was told Wells Fargo had said Moody could sign my name because the invoice totaled $0. I submitted the invoice and that explanation to Wells Fargo, which told me to file a police report. I do not claim to know who entered the signatures or how they were created; I am describing the documents and explanation I received. Moody later told the Better Business Bureau the matter had been “resolved with the customer.” I never agreed it was resolved, accepted the outcome, or withdrew my requested resolution. Wells Fargo has again instructed me to resume payments while the dispute remains unresolved from my perspective. After this history—including approximately 18 visits, three heating failures, eight inspection corrections, repeated reinspection items, independent findings, contract concerns, and disputed signatures—I have lost confidence in Moody’s workmanship and do not trust the company to service or warranty this system in my home. My requested resolution remains cancellation and refund, reversal of the financed charge and amounts paid, and removal of Moody’s equipment at Moody’s expense with reasonable property restoration. This review is based on my firsthand experience and records in my possession.
• GW

  Gus Working

  5 days ago
  5.0
  Brad recently performed maintenance on my HVAC system and I am extremely pleased with the service, attention to detail, and professionalism that he demonstrated. He made sure I understood my system and all it can do, and let me know what I could address to have the best air quality in my home. I trust him 100% and look forward to having him keep my HVAC running as it should year round.
• LB

  Logan Boss

  6 days ago
  5.0
  Excellent service today from Thomas at Moody HVAC. He has become familiar with my two-story building which has retail space and two residential areas. He has answered a lot of questions for me and provided outstanding service. Sorry the wasp got him up on the roof. Give him hazard pay.
• MR

  Michael Rackley

  6 days ago
  5.0
  Brad was fantastic, in fact I require him to do all my service. He managed my expectations, keeping me informed. Very professional and experienced. 5 stars for Brad and another for his kindness and making me confident that my system is cared for and properly maintained. Thanks Moody for sending your best.
• GR

  Gayle Redding

  Sep 27, 2026
  5.0
  Actually, I would give this company a 10. Five doesn't do it. I have worked with people all my life so I understand companies that truly have their customers best interest at heart. The first guy who came out to see what was wrong was on it. Thank goodness for his caring and expertise. Then Trevor was sent out and he was also amazing. Worked through my quote and explained everything to me. Then the installation day came and Tyler came with another young man. They worked so hard from the time they arrived to the end of the day. I so wished I could find more companies like this to do business with. They put me at ease and went the extra mile for me as this was a big deal. Thanks to you all! You are great and so appreciated!