Reliable Heating & Air, Plumbing and Electrical - Grayson

Reviews

• RT

  Rayford Todd

  2 days ago
  5.0
  Tyler was Extremely knowledgeable and professional! Solved the issue quickly and explained his steps and future plans to remove water pump and place pipe to eliminate future concerns! Totally Pleased and Highly Recommend!!
• MT

  Mary Thomas

  5 days ago
  5.0
  The initial Reliable guy Jeremy was very knowledgeable and was patient with me as he explained all things. Rusty the A/C installer was easy to talk to. He videotaped the complete installation so I could see and explained all that was done. My house is much cooler than before. Our A/C was 22 years old. So we needed a new A/C. But I appreciate the ease of getting my A/C installed quickly. Thanks Reliable
• SP

  Steven Porter

  Aug 17, 2026
  5.0
  I am extremely pleased with the level of service we received from Byron Martin. From the very beginning, Byron demonstrated professionalism, patience, knowledge, and a genuine commitment to making sure we were completely taken care of. What stood out most was that Byron never made us feel like we were just another customer or transaction. He took the time to listen, understand our concerns, answer our questions thoroughly, and make sure we were comfortable with every step of the process. His communication was excellent, and he consistently followed through on what he said he would do. Great customer service is more than simply solving a problem. It is about how you make people feel throughout the process, and Byron absolutely understands that. He was courteous, attentive, responsive, and genuinely seemed to care about providing the best possible experience for us. As someone who places a very high value on customer service, I can confidently say that Byron exceeded our expectations. Representatives like him are the reason customers feel comfortable continuing to do business with a company and recommending that company to others. Please make sure Byron receives the recognition he deserves. He represented your organization exceptionally well, and we truly appreciate the time, effort, and personal attention he provided to both Valerie and me. Thank you, Byron, for an outstanding customer service experience. Your professionalism and dedication did not go unnoticed. We sincerely appreciate you! Steven & Valerie
• DK

  David Krause

  Aug 13, 2026
  5.0
  Today it’s 109 outside with the heat index. Ellery came and went up in the attic in this heat, changed the air filter, and then went outside to repair a bad starter on the unit. He did it in a very short period of time, was still so careful when he came in the house putting on the boot covers, and just did a remarkable job. He is cordial, precise and efficient. What a star.
• TM

  Thomas Moore

  Jul 29, 2026
  1.0
  I hired Reliable Heating & Air to perform maintenance on the HVAC systems in a home I had just purchased, and the experience was extremely disappointing. The technician they sent had only been on the job for about a month. I have security camera footage showing that he simply sprayed the outdoor units with a hose. He did not use coil cleaner, remove the top of the unit, or clean out the leaves and debris inside the condenser—services that were supposed to be included in the maintenance. When I called customer service, they confirmed that those items should have been performed, yet they weren’t. The problems didn’t stop there. The technician also told me the refrigerant levels were good. A week later, I had another HVAC company inspect the system, and they showed me that it was approximately 5 pounds low on refrigerant and needed to be recharged. That is a significant issue that should have been identified. Despite the company’s name, I found Reliable Heating & Air to be anything but reliable. They have polished customer service and a large call center, but the actual quality of the work I received was unacceptable. I also signed up for one of their maintenance programs because it sounded like a good value. When I canceled after this experience, I was charged over $300. At that point, I simply wanted nothing more to do with the company. One thing that also concerned me was how strongly the technician pushed me to leave a 5-star review before I had any chance to verify the quality of the work. It makes me wonder how many of their positive reviews come from customers who were encouraged to post immediately rather than after confirming the service was actually completed properly. I rarely leave negative reviews, but I believe other homeowners deserve to know about my experience. Based on what I experienced, I cannot recommend Reliable Heating & Air. My advice is to choose a reputable local HVAC company that takes pride in doing the job correctly the first time.

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