Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Reviews

• RR

  Ram Ramesh

  2 days ago
  4.0
  I have been with them for more than 10 years. Got a/c installed by them on few of my properties. I subscribe to their Comfort as a Service plan. I was happy with them till now. Now my a/c is not working. We have old people and soon an infant will be home. I have called them 2 days in a row to fix this issue so tge infant does not suffer. Every time I call they just take a message and dont call. I pay for tge comfort as service plan but the service is poor. I hope they understand tge situation and act quickly. I should probably look elsewhere. Update Surprisingly the tech came today and fixed the A/C issue. This is the first time I had to call them for a couple of days to get their attention, because usually they are very prompt. Thanks Reliable!
• AG

  Audra Galasso

  3 days ago
  1.0
  Currently, they seem to be very behind and I would not recommend making an appointment unless you have to. We have the Comfort Club on our upstairs machine, so service will be free. Financially, it is a pretty good deal, but then we have to go with them, even if they’re busy. Our upstairs A/C stopped working on 6/28 and we haven’t been able to get them to come out. We have made four appointments, none of which they showed up for (6/30, 7/1, 7/6, 7/7). I called last night and my husband called this morning, trying to make a fifth appointment. They said they will call us back. I am waiting. We are sleeping on the floor downstairs because of the heat. It is not great.
• ZB

  Zee Bush-Collier

  Jul 3, 2026
  1.0
  Not a good time to ask me for a review. A/C was out. Purchased 2 new units a few years ago and paid thousands of $$ and each year I’ve had them I’ve had the same problems. They keep shutting down getting clogged and not cooling. Serviced on 6/29. 2 hours after technician left units went out. Called but it was after hours and got answering service and left messages. Called twice but no one from the office called me back. Answering service indicated they were busy and that’s why they were answering the phone. So I finally called back a 3rd time and finally got a person in the office but I have to suffer through a hot hot holiday weekend because they can’t get anyone out until July 6. Did they get paid? Yes hundreds of $$ immediately. But am I a priority- obviously not. Technician was nice but my problem is not resolved so I’m not a happy camper.
• TH

  Tiona Hall

  Jun 25, 2026
  1.0
  I would absolutely not recommend Reliable Heating & Air to anyone. Unfortunately, my experience was anything but reliable. I had an appointment scheduled on Tuesday with a service window of 8:00 a.m. to 12:00 p.m. The technician did not arrive until nearly 2:30 p.m. After finally arriving, he spent less than five minutes looking at my system before claiming that my air conditioner “could not be repaired” and that I needed an entirely new system. What makes this even more concerning is that this same company came out through my home warranty last year and stated the repair would cost approximately $400. Now, suddenly, the entire system needs to be replaced? Not only was my time wasted, but because of the delay, my puppy Cooper missed a very important veterinarian appointment, resulting in a missed appointment fee. To make matters worse, the company’s primary concern seemed to be collecting their $90 service fee rather than the inconvenience and disruption their actions caused my family and me. I was also told on two separate occasions that a manager would contact me, yet I have not received a single phone call. I have requested a refund of the $90 service fee due to the excessive delay, lack of service provided, and poor customer experience, but my request has gone unanswered. The lack of professionalism, poor communication, and disregard for customers is unacceptable. Based on my experience, I do not feel this company is trustworthy, and I would not recommend their services to others. I will also be filing a complaint with the Better Business Bureau. Terrible experience from start to finish.
• MS

  Mary Sims

  Jun 11, 2026
  2.0
  I initially was extremely pleased with Reliable Heating & Air. My new HVAC installation went well, and I was excited about the upgrades that were included. Unfortunately, what started as a positive experience quickly turned into a frustrating and disappointing one. As part of the installation package, a PRV (Pressure Reducing Valve) and Moen Flo system were installed. Immediately afterward, I noticed a significant drop in water pressure throughout my home and that my hot water was no longer functioning properly. Because the plumber had turned the water off during installation, I gave it some time, assuming everything simply needed to stabilize. However, the problem never improved. I contacted Reliable and was told someone would be sent out at the first available opportunity. Unfortunately, no one came, and my family was left with extremely low water pressure and no hot water for an entire weekend. By Monday morning, I still had not heard from anyone and had to reach back out myself. When I finally spoke with a representative, there was no acknowledgment of the inconvenience caused. Instead, I was immediately warned that if anything else was found to be wrong, I could be charged a service fee. This was concerning considering my water pressure and hot water were functioning perfectly before their installation. An appointment was eventually scheduled, only to be canceled because a technician was unavailable. As a result, my family went an additional day without hot water and with severely reduced water pressure. When a plumber finally arrived, he discovered that the pressure settings had been adjusted significantly lower than they should have been and that the hot water heater settings had also been changed. In other words, the issue was directly related to the installation. My family spent five days without proper hot water because of an avoidable error. Unfortunately, the problems did not stop there. Shortly after the issue was corrected, the newly installed Moen Flo system shut off my home’s water completely. I was unable to restore service because the QR code needed to activate the device was not functioning properly. As I write this review, I am again without water. Between the two issues, my family’s water service has been negatively impacted for a total of seven days. I would also like to address my experience with the salesperson, Richard Pritt. After I discovered what I believe was misleading information regarding my contract and reached out with questions, communication stopped completely. My concerns have gone unanswered despite multiple attempts to seek clarification. At a minimum, customers deserve transparency, accountability, and follow-up when questions arise regarding contractual terms. What is most disappointing is that these issues were not caused by pre-existing problems in my home. My water pressure and hot water were functioning properly before the installation. The very upgrades that were presented as value-added features have instead created ongoing disruptions and stress for my family. I am posting this review in hopes that Reliable Heating & Air’s leadership team will take these concerns seriously, provide answers regarding the contract concerns, address the ongoing issues with the Moen Flo system, and improve how customers are treated when installation-related problems occur. No customer should be left without hot water or water service for days because of preventable installation errors and poor follow-up communication.

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