Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Reviews

• HG

  Hersel Gunn

  5 days ago
  5.0
  Sam Hodge was absolutely phenomenal! His introduction and explanation of the entire system was expressed in terms that were easily understood. He also encouraged me to question any aspect of his presentation. Not once did he belittle other companies; he merely promoted the quality and advantages of the products RELIABLE offered. I had questions after he had gone and he quickly responded with satisfying answers or stated that he would have to check it out and get back in which he did appropriately. The installation team was professional and they completed the installation within the timeframe that had been quoted. Kenny patiently showed me the finished installation of the heating system in the attic and the a/c system outside. He reviewed the accompanying guidelines/instructions insuring our operational understanding. On the other hand we are waiting to have our concerns resolved around the need for our old air filtering system that we had prior to the install to be reconnected or not. Tamara installed out water leak detecting device - clone him! After flawlessly installing, he helped me to get setup with the APP so we could maneuver the new system from our cell phones. Also, Sam Hodge stopped by after the install to make sure all went well. That was an awesome feeling getting such outstanding service. I highly commend the above individuals and the RELIABLE company for providing such great service. Thank you!
• HS

  Humble Servant

  Aug 26, 2026
  1.0
  I’ve been paying membership fees for the protect plus plan since May 2022. My HVAC unit went out Saturday after a bad storm. I called to schedule service and the soonest a technician could come out was Wednesday. The technician arrived, only to explain that he didn’t have the part in his truck and had to put in an order for the part. Mind you, the technician initially said that he couldn’t even determine which model unit I have and I had to let him know that the information was in the system from previous repairs. The only information I received from the technician was that he had placed the order for the part and I would receive further communication from someone about the part and scheduling service for the repair. I’m truly disappointed in the service I received because why would they send a technician out without parts for potential repairs if my information is in their system and I had notified them that the unit was not functioning properly. I also find it odd that I was never asked any diagnosis questions during the initial scheduling that would help determine which parts may have been necessary for the technician to bring along for the service call. For this company to have been in business for this long and the term reliable to be in the actual business name… I’m finding it hard to see the level of experience acquired through years of service and the actual reliability within the service.
• SC

  Suebrina Cofer

  Aug 25, 2026
  2.0
  Very disappointed in that my 12-4 appointment window wasn't honored. I called at 3:40 to verify I was still scheduled. The person mentioned there being trouble on the southside, so I inquired if that meant the company doesn't provide service to residents in South Metro Atlanta. She explained someone was out and I was definitely scheduled, but called a technician to verify and advised that I would hear from the technician when he was headed to my home. I received a text indicating the person would be late and to confirm if I still wanted service. 20 minutes later a phone call to indicate no one was coming. I questioned why I wasn't advised when I initially called. I was told it just happened?? Not sure, however, I scheduled service close to a week in advance. I am disappointed that I wasted time and energy on a company that wasn't reliable.
• 22

  29elsmith

  Aug 15, 2026
  1.0
  Initially, I was satisfied but spoke too soon! I will never use Reliable Heating & Air again. I contacted the company because my A/C was not cooling and was told by Fitzroy that my system had a refrigerant leak. I was specifically assured that adding 3 lbs. of refrigerant would get me through the end of summer. However, I was not informed of the severity of the leak, despite my understanding that the diagnostic equipment could provide that information. I paid over $500 for the refrigerant. Less than two weeks later, my A/C was not cooling again. When I requested additional refrigerant at no charge based on the original assurance, I was told that was not possible. I then obtained a second opinion and was informed that my system series was obsolete due to a U.S. government refrigerant ban implemented approximately two years ago, that replacement parts might no longer be available, and that the severity of the leak should have been communicated during the initial service call. I am extremely disappointed because I feel I was not given the information necessary to make an informed decision before spending over $500 on a temporary solution. I ultimately replaced the entire system with another company because they provided me with all of the information I needed to make a sound decision. Reliable Heating & Air has lost my trust and, ultimately, my business. I have been a customer in the past and never felt this way about the company. Unfortunately, this experience felt more like a money grab than a genuine effort to provide a reasonable solution.
• WW

  Wade Wheeler

  Aug 11, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ We could not be more pleased with the service we received from Rusty and his crew at Reliable Heating & Air. From the very beginning, Rusty did an outstanding job communicating with us. He kept us informed about when he would arrive, what the installation would involve, and how long the job would take. Everything happened exactly the way he said it would. Rusty and his crew arrived on time, worked professionally and efficiently, and had our new heating and air system completely installed within the timeframe he promised. That kind of communication, dependability, and professionalism is getting harder to find these days, and we truly appreciated it. We are extremely happy with our new system and the entire experience. If you need heating and air work or are considering replacing your system, we highly recommend asking for Rusty at Reliable Heating & Air. Great communication, great workmanship, and a job well done. Thank you, Rusty and crew! ⭐️⭐️⭐️⭐️⭐️ We had an excellent experience working with Mohammad during the sales and decision-making side of purchasing our new heating and air system. From the moment he came to our home, Mohammad was extremely knowledgeable, professional, and personable. He took the time to walk us through our options, explain the differences between the systems, and answer every question we had without ever making us feel rushed or pressured. What impressed us most was his ability to explain everything in a way that was easy to understand. He made sure we knew exactly what we were purchasing and why it was the right fit for our home. His honesty, patience, and professionalism gave us a lot of confidence in our decision. Buying a new HVAC system is a major investment, and having someone like Mohammad guide us through the front end of the process made the experience much easier and more comfortable. We highly recommend Mohammad to anyone considering a new heating and air system. He represented Reliable Heating & Air extremely well and helped make the entire process a very positive experience.

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