StairWorx

Reviews

• AB

  ALICE BUIAC

  May 7, 2026
  1.0
  1 star is too much for the nightmare that we are dealing with! We ordered tempered glass and stainless steel components and had a really disappointing experience. We chose this business versus others from previously experience where we ordered some wood and iron components. For the current project we ordered components from this business as 3/8 tempered glass (5 heavy panels), stainless steel posts, clamps to support the glass, with our own installation (we take these to our new property in SC). We gave them accurate drawings, paid 50% deposit right away. The whole invoice was $7024.65. At the pick up, we had to load everything on our own as 3 of the workers there were claiming they can't touch anything. What a poor customer service! A long handrail came in 19 ft which had to be 20ft and wasn't cut per the agreed measurements they had to cut it (It had to be 13 ft, 5 ft and 2 ft). How the 19 ft bar had to be carried with a pick up truck? They handed my husband a saw and he cut it where these 3 people were standing and watching him. Then the posts are not drilled and taped for the mounting hardware, not to mention the hardware is all missing entirely and we were told at the pick up that we have to get that on our own. These items were not specified at the beginning and are causing delays and added labor for the project, problems that should not occur with a professional supplier. We will have to spend additional time and money to get the hardware, drill and tap the posts. We also got overcharged another 10ft of handrail bc they provided 19ft instead 20ft (so for 1 ft that was missing I got charged a 10 ft bar). And another piece of 8 ft wood was added to the invoice which we have no clue what is for and doesn't cover any portion of the job. Not sure who runs this business, for wood is ok but for glass it is not. They only order from different places and resale. Nothing is manufactured there. In addition to the product issues, the sales person I dealt with had a dismissive and unhelpful attitude over the phone when I raised all these concerns. For the high price that we paid, we expected everything to be perfect; I have customers on my own and I treat them as kings, doing my best for what I say I do I actually do it. For an order of over 7K, this level of service is unacceptable.
• DB

  d boggs

  Mar 10, 2026
  5.0
  Best place in Atlanta to get quality stair parts at reasonable prices.
• IS

  Isabel Suarez

  Mar 8, 2026
  2.0
  6 weeks, 4 different Monday no-shows, 2 half days, and poor communication from everyone, our "5-day project" was completed 36 days later. Whether its Stairworx own staff or contractors making excuses, no one talks to each other. I've had to personally email, WhatsApp, and call the project manager multiple times a week to get answers as the project continued into its 6th week. With Ring camera timestamps, emails, WhatsApp calls/chats, and photos, there is no way to dispute the multiple mistakes that I had to draw attention to when could've taken accountability and fixed them themselves the first time. Final product: beautiful. Was it worth the time, energy and hassle: no. Original Start Date : 22 September Original End Date : 30 September / 1 October (inclusive of staining) Actual End Date : 28 October
• AG

  Alisanne Gray

  Feb 28, 2026
  5.0
  Job is halfway done-but 5 stars so far for the planning, design, execution of putting newel posts and banister in place, making templates for glass and cleaning the work area/house when done - cant wait to see the completed stairs!
• NR

  Noel Robles

  Feb 18, 2026
  5.0
  I found out about stairworx almost a year ago and since then it has been my favorite place to go to. Jyl has such an amazing soul and is so great to work with always stays on top of everything and follows up! The guys in the back amazing ! This place feels like home

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