Deep Dive Plumbing & Drain

Reviews

• EM

  Eric McCready

  2 days ago
  1.0
  I rarely leave negative reviews, but after this experience — and four separate attempts to contact Deep Dive Plumbing without receiving a response — I feel it is important to share what happened. Deep Dive came to my home to evaluate an issue with my Noritz tankless water heater. During the initial visit, I was told there were significant code concerns with the installation and my gas service was shut off. I was also told that my existing Noritz water heater was not under warranty. I later contacted Noritz directly and learned that this information was incorrect. During that same initial service visit, I was asked to sign paperwork authorizing the installation of a new tankless water heater. A Noritz replacement was not offered. Given the expense involved and the fact that I had just been told my existing unit was not covered under warranty, I chose not to authorize the replacement and instead sought additional information. I contacted Noritz and had the system independently evaluated by another plumbing company. After further investigation, I was advised that the installation did not require the complete replacement I had originally been led to believe was necessary. The problem with my existing Noritz unit was repairable. What concerns me most is what happened afterward. The Deep Dive technician told me he would follow up with me the next day. He did not. I subsequently attempted to contact Deep Dive four separate times to discuss the findings, clarify what I had been told during the service visit, and give the company an opportunity to respond. I received no response. I understand that diagnoses can change when additional information becomes available. However, being told that my existing water heater was not under warranty when Noritz subsequently confirmed otherwise, being asked to authorize a replacement during the initial visit, having my gas service shut off, and then receiving no response after four follow-up attempts left me extremely disappointed with how this situation was handled. I made multiple attempts to resolve this directly with Deep Dive before posting this review. Unfortunately, those attempts went unanswered. Based on my experience, I cannot recommend Deep Dive Plumbing.
• LG

  Lydell Garth

  3 days ago
  5.0
  I had the complete please of business with Deep Dive Plumbing & Drain . My garbage disposal starting leaking wasn’t sure what the issue was call Deep Dive around 11am they had a technician at my house by 1:30p. Jay came in really knowledgeable and friendly. Took a look at the issue and realized the the plumbing was installed in a position that constantly caused leaks over time. He went and and rerouted the pipes in no time . I also got a chance to to to Richard (owner) and he also was extremely professionally and took out time to hear my concerns. I would definitely recommend Deep Dive if you’re looking for an old fashioned customer service experience, and the price was a great . I am already discussing the next plumbing project. Thanks Richard , and Jay for a 5⭐️ experience.
• ES

  ERICKA SLOAN

  Aug 11, 2026
  5.0
  Deep Dive Plumbing is fantastic! They came out the same day, fixed my plumbing issue and pricing was very good for all the work they did. They also explained my issue clearly and what was needed to fix it. They were very professional and I will absolutely use them again.
• DW

  Dale Williams

  Jul 31, 2026
  5.0
  I can’t recommend Eric and Deep Dive Plumbing highly enough! Eric’s professionalism, expertise, and customer service were exceptional from start to finish. We had been dealing with a major leak in our home for the past three weeks, and he quickly identified the problem and resolved it with confidence and precision. On top of that, he replaced our water heater, making the entire process as smooth and stress-free as possible. Eric was prompt, communicated clearly throughout the job, and arrived at the perfect time, allowing us to plan around being without water for just a few hours. His workmanship was outstanding, and it’s clear he takes great pride in doing the job right the first time. If you’re looking for an honest, reliable, and highly skilled plumber, look no further than Deep Dive Plumbing. After this experience, I won’t trust any other plumbing company. Thank you, Eric, for going above and beyond!
• JC

  Juanita Cruz-Cataquet

  Jul 29, 2026
  5.0
  This is our first experience with this company. Our water heater which was under warranty needed replacement as per RHEEM. Richard took the service call, he was very caring, quoted me the cost of labor to replace it and said he would have a serviceman at our house within two hours. We were very impressed with the service we received. from Hunter. , Hunter installed our water heater, he was very respectful, courteous, kind and professional. He explained everything to us and patiently answered all our questions. He made us feel at ease We felt the price we paid for the installation was average and the quoted price is what we’re billed. My husband and I liked them so much we entered into a service contract with them. Thank you Hunter for your wonderful service!