HL Sims Custom Countertops

Reviews

• TB

  Teresa Bridges

  May 8, 2023
  3.0
  The office staff needs much improvement on customer service. I have never dealt with such rude people in my life. When the man came to install our bathroom countertop he was extremely nice and very happy and helpful. He must really like his job outside of the office being away from those crabby people. I guess people were very unhappy with there job. ....
• HC

  H C

  Dec 29, 2022
  1.0
  Terrible company and especially their customer service! My edging has issues with it on several areas of counters. Warranty barely past 12 months. This company does nothing, they are rude about it.After they get your money, they don’t care about you. I had to get Home Depot involved to get anything done. It took two and a half months after I first called sims. Lori is the worst. Oh my, why is she answering the phones. Well I should say when she feels like answering. She is rude , condensing, knows nothing, then when you explain your situation and call back for a follow up on a repair ( by the way ,Home Depot took care of it, $. NOT Sims) she will not answer the phone because she knows you have a concern and will quiz her, other words, you expect her to be able to help, right….. I called several times left a VM just to have her, Lori text me, saying call Brent the owner. All I needed was an appointment, after Home Depot said they will take care of me .She ignored my “many “ calls. I called from another number and she answered!!! But there again she was useless rude, talks over you.I wish I had never used this “small” company. The owner Brent says he will talk to Lori ( wrong)…. Well, it does no good. My advice, beware, after you pay for an install , you are not priority and they are not great , at all with edging, period! Big hassle with Sims! Zero stars!
• MT

  Molly Thomas

  Feb 19, 2021
  5.0
  5 stars for SUPERB Customer Service! I had a great experience working with Kim at HL Sims to choose countertops for a small bathroom renovation. She was extremely patient with me as I ended up needing to make several trips into the showroom to borrow various samples. She was extremely knowledgeable in all types of products and helped to make an overwhelming decision process easier through educating me on my options and helping to find a product that was within my budget. She was also very encouraging of me to take all the time in the world finding something I was 100% comfortable with as I plan to enjoy our new bathroom for many years to come! Thank you, KIM!
• JK

  John Kolacki

  Jan 5, 2021
  5.0
  Excellent service. Able to answer all our questions.
• RA

  roofus adams

  Mar 28, 2019
  1.0
  Incredibly poor workmanship. Countertop seams are uneven edges creating an edge that dishcloth gets snagged on. Dust was everywhere and not cleaned up. One countertop was cut to long and forced between cabinet walls, creating a 1/2” gap in cabinets, along with breaking tile backsplash when hammered to make fit! The owner, Hank, came to inspect and was pleased with the install and offered $75 to appease. Can you say old and senile? Part of the problem was that a newbie was left to learn (by mistake) on his own while other worker just walked around outside. I will not be paying for install. Thank goodness, I went thru Home Depot and they are going to resolve it.

Frequently Asked Questions About HL Sims Custom Countertops