Plumbing Express

Reviews

• AS

  Alex Shane

  5 days ago
  5.0
  Dylan came out to troubleshoot an issue we’ve been having intermittently with getting lukewarm water from our hot water faucet. He examined our setup and explained his thought process behind his diagnosis. He quickly put in a fix and left his information in case what he put in didn’t fix things for us long term (as what we’ve been experiencing has been on and off). We’ve been using Plumbing Express for all our plumbing needs for three years now and couldn’t be happier with their service. Their technicians are courteous, knowledgeable, and provide quality work.
• TB

  Todd Bolsen

  May 7, 2026
  5.0
  I would like to commend Daniel Edwards an excellent service and creative problem solving. I had a leak in the water pipe from the city to my house. Daniel was able to provide 24hr turn around on the repair but he knew how critical it was to have water in the house until then. He was able to by pass the main shut off valve and go through the outside hose faucet to ensure we had water until the rest of the team was able to finish the full job. Daniel and the team were able to complete the job as planned and finished the job by putting the dirt and mulch back that I had dug up. It was a fantastic job, we had water and our yard and flower beds looked untouched. Fantastic experience.
• KD

  Khanh Dang

  May 6, 2026
  1.0
  Do yourself a favor and NEVER use this company. The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn’t find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn’t come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn’t do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn’t control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn’t put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn’t fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I’m still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank.
• CS

  Cindy Stroman

  May 4, 2026
  5.0
  Plumbing Express and their re-piping team just finished a complete re-piping job at our home and we're really pleased. Ed Torres, their operations supervisor came promptly after we made a call to learn about the process and was super thorough. He gave us the confidence that our home wouldn't be "a really touch project" as another company had told us. The first plumbers on the job were Ben and Rhett who completed the re-piping in a day and 1/2, but hours-wise, more like 2 days as they worked hard the first day to get as much done as possible. They were polite, careful and helpful, as they took the time to answer questions I had along the way. The sheetrock patching came next, and again, much faster than we expected. This company clearly has high standards for their employees and customers are truly appreciated. Because we wanted to make a change to some older fixtures, we called their service team - this keeps the re-piping guys focused on their work and why everything runs smoothly. Ivan, the repiping operations manager gave us his cell number and was awesome at handling any little issue that came up. We'd definitely recommend Plumbing Express for repiping or any plumbing problem you may have!
• ST

  Sheila Tobias-Williams

  Apr 20, 2026
  5.0
  In my opinion, Plumbing Express is the premier company in Georgia for re-piping services. Unfortunately, my husband and I experienced two water leaks in our home over a period of 2-3 weeks. It wasn’t until the second service call that the technician we contacted from another company informed us that we had polybutylene piping in our home and that to prevent further leaks as well as to not risk further water damage in our home, we should replace all the poly pipes. We received a quote from the company that initially repaired the first two leaks. However, we would have had to hire someone else to repair and paint the dry wall damage that would occur during the re-piping installation. As I was researching on Google about poly pipes, I came across Plumbing Express! Thank God! I reviewed their website and saw that they offered one stop shopping. Meaning, their services included re-piping the entire house, dry wall, and painting services. This was ideal! I read their reviews and was pleased with their A+ BBB rating. I called Plumbing Express to request a free estimate and thankfully, Re-pipe Manager, Ivan came to our home the very same day and provided an estimate, educated us on their services, and provided us with a detail folder of their services, piping types, and additional educational piping information. What we loved the most was Plumbing Express would repair and paint the wall damage without us having to hire someone else to do that. The estimate we were given included everything. The financing option available was certainly helpful as this was an unexpected cost but a necessary cost. Plumbing Express did an incredible job! Their entire team was awesome, professional, and highly skilled. I cannot say enough about their Regional Manager, Ivan. His commitment to providing stellar customer service, astounding communication on the re-piping plan, what to expect, follow-up, and exemplary work ethics was very impressive. I must give a shout out to Roberto who with talented skills repaired the dry wall and painted the color to perfection. It’s impossible to know that our dry wall was every cut. We are so thankful that we selected Plumbing Express!

Frequently Asked Questions About Plumbing Express