Estes Services

Reviews

• AK

  Andrew Kern

  2 days ago
  2.0
  Called at the beginning of the day and was told I would get first available which didnt happen till 5:30- which is fine. Maintenance guy was nice enough assessed the issue, water in pan was tripping the breaker for safety- $375. Thats expensive, but happy to pay it to get my tenants their AC back quickly. I get called an hour later with another charge for $169 for a termostat... I can buy 1 for $25 at Lowes/HD... I feel pretty taken advantage of. It is pretty obvious this is one of those PE run HVAC companies trying to screw you over when they can. RUN! from fancy advertising. Learn from me. Note most reviews are bought from India/China review farms. Mine is a real one from Atlanta. Estes lost my business going forward across all my rentals.
• GG

  Gabriela Garcia

  6 days ago
  1.0
  Very disappointing experience with Estes Services. I scheduled a plumbing inspection and was given a 12–5 PM window. After waiting most of the day, I was eventually told the technician would not arrive until approximately 8 PM. This was particularly frustrating because this is a commercial property, one tenant had been without a working toilet for two days, and another tenant had stayed onsite waiting for the technician. When I asked to be prioritized the following morning due to Estes missing the original appointment window, I was told they were “overbooked” and could not accommodate me. The technician did finally come the following day, but unfortunately arrived without a camera to perform the inspection I specifically requested. When I scheduled the appointment, I clearly explained that the plumbing backs up approximately once a year and that I wanted to determine the cause and whether any plumbing needed to be repaired or replaced. I was looking for a permanent solution, not simply another temporary fix. The technician seemed unclear about what I had requested and was not equipped to properly evaluate the line. After two days of scheduling issues and coordinating access with my tenants, I still did not receive the inspection I originally called Estes to perform. I understand that schedules can run behind, but communication, preparation, and making an effort to correct a missed appointment are basic customer service expectations. Unfortunately, my experience with Estes fell well short of those expectations.
• AW

  Anthony Williams

  Aug 8, 2026
  5.0
  I called Estes to schedule my yearly AC unit inspection. The operator offered to send someone the next day due to another customer’s cancellation. I declined and chose a date later in the week. As soon as I hung up the phone, we noticed that the unit stopped cooling. I immediately called Estes back to see if the time slot was still available and thankfully it was. After surviving the night with a box fan and open windows, I got the call from the technician to say that she was at the front gate. Cris went straight to work to diagnose the problem. After checking everything inside our condo, she went outside and discovered that a lizard had crawled on a contactor and met its demise. As a result, it fried the part. Cris showed us a picture and explained in detail how it all worked. We were impressed with her knowledge and excitement for what she was doing. Cris replaced the contactor, capacitor, and added insulation on the suction line. She did an exceptional job of taking care of our unit and providing us with tips on how to keep it working efficiently. I recommend Estes for all of your AC needs and I highly recommend that you request Cris Cleveland. She’s the GOAT!
• EW

  Elizabeth Williamson

  Jul 31, 2026
  5.0
  I LOVE Estes Air. Their work was timely, professional, and performed by the best group of guys you could ask for. Lee, Service Technician, came out quickly to diagnose the problem. Unfortunately my 21 year old HVAC system was not working and he was up front about it not being cost effective to repair. He arranged to have Jacob, Sales Representative, come out only an hour or so later to review my options. Both gentlemen recommended replacing my unit with a Daikin HVAC, as in their opinion it was the greatest value for the money. However, I was quoted multiple units for price comparison and peace of mind. I did choose the Daikin with their generous 12 year warranty and very competitive price. A 3 year no interest finance plan was also offered. Afterwards Jacob thoughtfully informed me I qualified for a substantial Senior Citizen’s and Veteran’s discount and arranged for the unit to be installed the following day. Both Jared and Byron arrived bright and early the next morning and after protecting my foyer floor and staircase got right to work in the attic. It was a big job in uncomfortable heat yet they remained good humored and professional. Once finished they cleaned up and gave me a tutorial on my new thermostat. They also stayed to make sure the new unit was working properly and arranged for someone to come out the following week to reinstall the attic stairs. In all this was a very positive experience and I was very fortunate to have everything diagnosed and completed in only 32 hours. I highly recommend Estes Air and will definitely be calling them again if I require any of their other services. EDIT: I also want to shout out Jacob Bobbitt and Howard for their timely and professional reinstallation of the attic stairs. They were right on time and couldn’t have been nicer. A+ all around.
• JM

  J. Marie

  Jul 30, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had the pleasure of working with April at Estes, and I cannot say enough about the outstanding customer service she provided. From the very beginning, April was professional, knowledgeable, patient, and genuinely committed to helping me. She took the time to listen carefully, answered every question thoroughly, and made sure I understood all of my options without ever making me feel rushed. She went above and beyond to accommodate my needs, communicate clearly, and follow through on everything she promised. In a time when exceptional customer service can be difficult to find, April truly stands out. Her attention to detail, problem-solving skills, responsiveness, empathy, and dedication to customer satisfaction made what could have been a stressful experience smooth and enjoyable. Estes is fortunate to have someone like April representing the company. She is the kind of employee who builds customer trust, strengthens the company’s reputation, and creates loyal, repeat customers. I sincerely hope her managers recognize the tremendous value she brings to the team because she exemplifies excellence in customer care. If you’re looking for excellent customer service, professional logistics support, responsive communication, transportation expertise, shipping assistance, and someone who genuinely cares about helping customers, I highly recommend asking for April. She is an incredible asset to Estes and deserves every bit of recognition for the exceptional work she does.