ECM Air Conditioning (East Coast Mechanical)

Reviews

• AT

  Andy Talbert

  4 days ago
  5.0
  We had a great experience with David, tech #405. He has been to our house a few times and when he came here last week he remembered what he did his last viait. When the AC went out last week, he was here on time, actually early. He got here today, also early, had AC working on about 30-45 minutes. This guy is a great tech for ECM. But not all reviews are good. The AC went out on Wednesday after 5 pm. I called to find status the next day, someone would get back by the end of the day with a status. No response. I called in Friday, the scheduler forwarded me to Parts, on hold a few minutes then left a message, no response. Five calls to the Parts Departmebt, directed to VM, left messages and NO responses. Finally connected with Caroline, unsure her spelling and finally someone was helpful. Your other people when first talked for service were great, your parts department were very disappointing. We purchased Lennox and we have had issues with they and never again.
• JM

  Jennifer Montie

  4 days ago
  5.0
  I’ve been a customer of ECM for at least 10 years. I called yesterday because my AC seemed to be struggling a bit. The scheduled me for the following morning 8a-12p window. Herb arrived at 8:15 and was so polite and efficient and answered all my questions about how to do my own maintenance between check-ups. He spent over an hour doing a check up on my system and making sure everything was running properly.
• NS

  Nemanja Simic

  Aug 13, 2026
  4.0
  I wanted to take a minute to give Jose Soto some recognition because he absolutely deserves it. From the beginning, Jose was incredibly helpful, consistent, and patient with me throughout the entire process. he took the time to explain everything, answer all of my questions, follow up with me, and genuinely put in the extra effort to make sure I understood what I was looking at instead of just trying to make a sale. we ultimately decided to go in a different direction, but that had nothing to do with jose or the experience he gave us. Even knowing we didn’t move forward with his company, I still felt like he deserved a review because of how much time and effort he put into helping us. Jose is exactly the kind of person you want representing your company. professional, knowledgeable, consistent, and most importantly, he actually cares about the person he’s working with. Thank you again, Jose. I really appreciate everything you did for us.
• IS

  Ira Solomon

  Aug 9, 2026
  5.0
  Just had a new A/C installed. No hard sell! But very factual. Jose Soto, the gentleman who made the first service call laid out all my financial options, Repair vs. Replace, cost of future repairs vs. A new more efficient model, even savings on my electric bill. I have been in management for 40 years and I would hire him for his knowledge, salesmanship and worldclass customer service! They installed the new unit the next morning! The install crew was professional, clean and knowledgeable as well. They kept all their promises, including a tutorial on proper use and service of the new model.
• JS

  Judy Starks

  Aug 1, 2026
  5.0
  I could not be more pleased with the service I received from ECM in replacing my air conditioner - from the technician, Jose, who diagnosed the problem, and explained my options, and the cost of each option - to the installers, Juan and Renee, who arrived at 8 am, introduced themselves, explained what they were going to do, and got to work immediately. They completed the work in only four hours, and it was done perfectly! They cleaned up so well, it looked like no one had even been here! I had to leave from 10am - 12 pm and the office kindly sent Carlos, a supervisor, to be here while I was gone. They were all very nice and very professional. Before leaving, Juan explained everything I needed to know about my new air conditioner and thermostat. I would rate them all 5*, including those I spoke with at the office!