ECM Air Conditioning (East Coast Mechanical)

Reviews

• DP

  Denny Pierce

  Oct 8, 2026
  1.0
  We live in DelRay Beach in Kings Point. A ECM truck crashed into our car as they were backing out of a parked ng space. The driver was very apologetic and said his company would take care of the damage. We went to Firestone near our home and got the front wheel and alignment taken care of . It was a couple hundred dollars. After sending the bill to ECM they would not pay for the damage and they had there insurance company send us a nasty letter. Of course we will never use them and all of our friends and family know what poor business ethics they have . We are also calling the Chamber Of Commerce etc.
• HR

  Harriet Ritter

  Oct 5, 2026
  5.0
  I spoke to Tierra about a conversation I had with another agent sometime ago. I felt I was overcharged, the agent on phone said i had maintenance 17 times, that's why they upped my contract amount. It was not true, never 17 times. In any case Tierra was very kind and understanding. She said that the plumber would try to fix faucet and he did, I thought I needed a new faucet. The plumber that came here was Chris and I hope he will come back, i will request him as well. Harriet Z. Ritter
• SK

  stuart keats

  Sep 30, 2026
  5.0
  Once the techs arrived, it was a coordinated team between the crane operator and the men from ECM. The techs worked non stop without a break for over 5 hrs, and, on top of that, it did start to rain. This was a big job…a complete changeover from an existing old AC unit, to a complete new unit. Very professional in all they did. My one and only issue; the roof we have on our 4 unit condo is a DuraLast composite roof. I can only pray that they used caution on the roof. It is so different than a hot tar roof. I hope no heels on shoes, no holes made by equipment, which could cause a ceiling drip.
• AA

  Amalamalfi

  Sep 30, 2026
  1.0
  That’s it after 10 years we are done I have three contracts with ECM and recently canceled one. I’m now considering canceling the rest because I’ve lost trust in their service and explanations. Recently, I had a kitchen clog and was told they used a snake, but I only saw the technician use a small plunger. Then I was quoted $535 to use a longer snake. I’ve had similar experiences with my washer and AC. I was told my AC needed replacement, but another company found it was only a minor issue. After multiple disappointing experiences and high charges, I no longer feel confident continuing my contracts with ECM.
• RG

  Rose Gonzalez

  Sep 29, 2026
  1.0
  I am very disappointed with my experience with ECM regarding an A/C service and warranty issue. After ECM's initial service, my A/C stopped working again. I had another technician diagnose and repair the problem and my A/C has been working perfectly since that repair. The technician provided EPA Universal certification, which as provided to ECM. ECM refused responsibility because the technician was allegedly not a licensed contractor. I repeatedly asked ECM to provide the specific warranty or manual language requiring repairs to be performed by a licensed contractor and stating that using someone who is not a contractor automatically voids ECM's responsibility. That documentation was never provided to me. After several weeks. ECM simply repeated its position without providing the specific warranty provision I requested. I made several attempts to resolve this matter directly with ECM before filing a complaint with the Better Business Bureau. Unfortunately I am very disappointed with how this service and warranty issue was handled. I spent $745 with ECM that lasted only 5 days. . The 2nd tech resolved the problem by fixing the leak that was found and put freon. This cost of $500.