Aztil Air Conditioning

Reviews

• MR

  Madeline Ruth

  2 days ago
  1.0
  ⭐ 1/5 I have been an Aztil customer with a quarterly maintenance agreement and unfortunately, after this experience, I have completely lost confidence in both their diagnostic process and customer service. My approximately four-year-old AC stopped functioning properly and began shutting down due to high head pressure. Over several weeks, I followed Aztil’s recommendations and paid significant out-of-pocket costs while they replaced/troubleshot multiple components, including the TXV valve and reversing valve, performed an acid flush, and recharged the system. The problem continued. Aztil’s own service report ultimately recommended addressing valves/piping associated with the building’s water system. After the water-side piping serving my unit was flushed by onsite building maintenance, my AC began working again. This left me with a very reasonable question: if water flow or a restriction was potentially contributing to the problem, why wasn’t that investigated or brought to my building’s attention before I incurred the cost of multiple repairs that did not resolve the high-head-pressure issue? I emailed Aztil requesting that a service manager or senior technician review my repair history, explain what testing confirmed that the replaced components were actually faulty, and discuss whether any of my expenses should be reimbursed or credited. That email was sent over a week ago. Since then, I have made several follow-up calls requesting a response, and my father has separately called to follow up. I have received ZERO response. Not a phone call, email, explanation, or even an acknowledgment that management is reviewing my concerns. I understand that HVAC diagnosis can involve troubleshooting and that not every problem is immediately obvious. What I cannot understand is a company accepting thousands of dollars from a customer and then refusing to engage when that customer reasonably asks for an explanation of the repairs she paid for. I gave Aztil every opportunity to address this privately before posting this review. At this point, the complete lack of communication from management is unacceptable. I am still requesting a management review of my repair history, an explanation of the diagnostic decisions that resulted in my expenses, and a discussion regarding reimbursement or credit for repairs that may not have been necessary to resolve the underlying issue. I will gladly update this review if Aztil contacts me and makes a good-faith effort to resolve this.
• WG

  Walter Grimsley

  5 days ago
  5.0
  Ramon was great. He was running behind, but the office called to advise me of this. Ramon himself called to apologize for running late and upon arriving got right to work and explained everything he was doing and what I could do to maintain in between appointments. I have used Aztil for several years because their office staff and tech staff are always very courteous and understanding to any concerns I might have.
• RS

  Robert Shaheen

  6 days ago
  5.0
  Paul G has been more than just someone providing a service — he has become part of the family. His dedication, loyalty, professionalism, and genuine care over the years have never gone unnoticed. It’s rare to find someone who consistently goes above and beyond, but Paul has done exactly that time and time again. His commitment, reliability, and kindness have made a lasting impact, and we are incredibly grateful for everything he has done. Thank you, Paul, for your years of outstanding service, unwavering support, and for always treating us with such care. We’re proud to welcome you as family and look forward to many more years together!
• SM

  Shiraz Menchari

  Aug 14, 2026
  5.0
  Dana was great! He came out to take care of the items that needed to be addressed after our AC inspection and was professional and communicative throughout the entire visit. He explained what he was going to do beforehand and let me know what the next steps would be before leaving. I was also working remotely while he was here, and he was very mindful and respectful of that, which I really appreciated. He left everything clean with no mess behind. Very nice, professional, and knowledgeable — I would definitely recommend Dana as a technician!
• RS

  Ruby Sue

  Aug 10, 2026
  5.0
  Antonio is an Excellent technician. He came and the first he did was taking pictures of the ac then HE SEND ME THE PICTURES RIGHT AWAY and address the actual state of my AC. He even talked to my son-in-law, which I appreciated. The previous technician even I asked him to write for me what was wrong with my AC. He simply told me he already sent me a text with the explanation which he never did , he only send a an estimated for the new unit. Antonio should train him how to deal with a customer.