Hawkins Service Co.

Reviews

• BM

  Bruce Mullin

  4 days ago
  5.0
  Tuesday night we discovered that our air conditioning system was not cooling properly. After doing some research, we found that Hawkins Service Company received many very positive reviews. We noticed that Hawkins takes calls to set up service appointments on a 24/7 basis. So, I called that evening and reached Sarah at Hawkins. Sarah was very cordial and immediately getting the information needed to set up the appointment. She was able to book us the first available appointment which was Wednesday (the next day) at noon. In the morning I received emails and texts confirming the noon appointment. At 10:30 I received a call from Jorge saying the technician assigned to our appointment was running ahead of schedule and would be there early. As a result, Blake, our technician arrived 45 minutes ahead of schedule which was very pleasing to us. Blake was both professional and personable and went right to work checking our system including our compressor and air handler. He did some detailed checks and testing. After his evaluation, he gave us a status report on our system and provided us three different alternatives for service action. We chose the one that was most appropriate for our circumstances and Blake went right to work. Within 40 minutes Blake completed the work and our air conditioning system was back to its normal operating functions. Bottom line, we were pleased with the punctuality, timely communication and quality of service provided by Hawkins.
• RM

  RICHARD MASSARO

  5 days ago
  5.0
  I had the pleasure of having a very professional knowledgeable and customer focused technician named Arthur to service my pool. At the time I was having an issue with my pump, revving high and low, and Arthur did a complete diagnostics to see if he could rectify the issue. After spending more than two hours going through the diagnostic, he recommended that I contact Pentair to do a diagnostic reset on the software. Normally, this would be something that the customer would do directly by contacting Pentair themself, but Arthur took it upon himself to reach out to Pentair on my behalf and have them do a remote software reset on my pump. Mind you this was three days after my original appointment where the software was reset by Pentair and is now running properly. Arthur showed true professionalism, and a very customer centric way of doing business to ensure that the customer was satisfied with his Service. I’m not sure if all technicians and representatives provide the same service but Arthur went above and beyond my wildest expectations. Hawkins should be very proud that they have such a great representative of their company working to provide excellent service to their customers.
• CJ

  C J

  6 days ago
  5.0
  I cannot say enough good things about my experience with Hawkins Service, especially my technician, Andrew. From start to finish, the level of professionalism and customer service was exceptional. Andrew called to let me know when he was on his way, and I also received a text message with his photo so I knew exactly who to expect at my home. That small detail immediately made me feel more comfortable and showed me that this company takes customer safety and service seriously. Once he arrived, Andrew was beyond polite, professional, knowledgeable, and completely transparent. He thoroughly evaluated both of my pool pumps and my gas pool heater, clearly explained what needed attention, and provided an estimate for the necessary repairs and service. There was absolutely no pressure, no upselling, and no feeling that I was being told I needed something that I didn't. As a single female homeowner, I cannot overstate how refreshing it is to have a service professional come into my home and feel completely confident that I am being treated fairly and not being taken advantage of. I felt like I could genuinely trust what Andrew was telling me, and that means a tremendous amount to me. Andrew exceeded every expectation I could have had. This is exactly how home service should be done: honest, transparent, respectful, knowledgeable, and efficient. Hawkins Service has absolutely earned my trust and my future business. If Andrew is representative of the caliber of people this company employs, they are doing something very right!!! I could not recommend Hawkins Service or Andrew highly enough. Five stars without hesitation!
• AH

  Anna Hodgman

  Aug 22, 2026
  5.0
  We had Hawkins Plumbing complete a full plumbing replacement as well as replace our water heater, and we genuinely could not have asked for a better experience. As first-time homebuyers, we were completely overwhelmed trying to figure out who to trust with such a major project. Hawkins made the entire process incredibly easy. They were fast, efficient, communicative, and took care of everything for us from start to finish. One of the biggest reasons we chose Hawkins was that they do things **by the book**. We spoke with other companies that wanted us to pull permits ourselves or suggested doing things in ways we weren't completely comfortable with. Hawkins handled the permits and the process properly, which gave us a lot of peace of mind. Their pricing was also very fair compared to the other quotes we received, especially considering the quality of the work and service. We worked primarily with Mark (sales/management) and Dustin, with Zachary also assisting on the project. I communicated with Mark and Dustin the most, and both were incredibly professional, responsive, and patient about walking me through everything. As a younger woman, person of color, and first-time homeowner trying to navigate plumbing, permits, and a major home repair, I especially appreciated that they always spoke to me with respect and professionalism. I never felt talked down to or dismissed when I had questions or concerns. Overall, Hawkins made what could have been an extremely stressful project feel manageable. Fantastic communication, fair pricing, quality work, and a team that actually does things the right way. I would absolutely recommend them!
• SS

  Sakina Swenson

  Aug 20, 2026
  1.0
  I strongly recommend getting a second opinion before approving expensive repairs from Hawkins. We pay Hawkins monthly for HVAC maintenance and service. When our 5-year-old AC had trouble starting, their technician recommended up to $2,604 in repairs, including a capacitor, contactor, $500 hard-start kit, six pounds of refrigerant, and another $500 for leak detection. Repairing the supposed leak would have cost extra. Thankfully, we got a second opinion. The other HVAC technician thoroughly checked the system and found most of Hawkins’ supposed issues were completely unfounded. He found no indication of a refrigerant leak or that the system needed six pounds of refrigerant, and no evidence that the contactor needed replacement. The hard-start kit wasn’t needed either. The actual problem was simply a bad capacitor. He replaced it and tested the system. Total cost: $226. The AC has been running normally since. Hawkins wanted $335 for that capacitor alone and proposed more than $2,000 of additional work that another professional found no basis for. Technicians can reasonably disagree, but this went far beyond a difference of opinion for me. We were presented with thousands of dollars in supposed problems that an independent technician could not substantiate. This experience completely destroyed my trust in Hawkins, especially considering we were already paying them monthly to maintain and diagnose this system. Get a second opinion before approving a major repair from this company.