Del-Air Heating, Air Conditioning and Plumbing

Reviews

• SM

  Sharrod McCree

  4 days ago
  1.0
  After moving into our home in the summer of 2024, we thought it be smart to use the company that installed our HVAC system for maintenance and repairs. In 11/2024, we were told that the "system is operational at this time" after receiving a drain line flush. It was recommended that we join their monthly precise comfort program, which would provide "peace of mind when you trust Del-Air Heating and Air Conditioning with your home's needs" for a monthly fee. We took advantage of the complimentary service visits and regularly changed air filters as recommended. Exactly a year from our first service appointment, we were told that we needed to pay $10,265 for the repairs to "make system run properly and efficiently". This system was installed by Del-Air in 2019!!!! After receiving another flush during this service appointment, our system magically functioned without any issue for over 9 months. I scheduled our routine service appointment and nobody showed or called to say it was cancelled. A few days later, our system was functional but was having draining issues. While I appreciate how quickly their service techs arrived, I hate the feeling they left me with. I was told that the home builders were the issue, building a structure that wasn't suitable for the HVAC system. No accountability or even recognizing that their company was responsible for installing the HVAC system. To reconcile, it would cost me $12,317 in repairs or $13,448 to replace the system (7 years old). Next, I was hit with the options to purchase a new system ranging from $26,948 - $34,948!!! Certain triggers were mentioned during their sales pitch such as "mold" and "damage to our kitchen cabinets". I also suspect our system was left in a position to continue malfunctioning. Luckily, I don't make big decisions in the moment and decided to get a second opinion. Another company fixed our issue the next day for less than $100 and the system has been working fine since. I immediately canceled our precise comfort membership as there is no longer "trust" with Del-Air nor "peace of mind". I'm not sure what has happened to this company within two years or if this was an elaborate plan to gain our trust before hitting us with the sales pitch.... Either way, I will try 50 new companies before allowing them to set foot in our home again.
• RS

  Randall Spence

  Aug 28, 2026
  1.0
  When the company was Simpson Air, the customer service was great and responsive. Since Del Air has taken over, it appears that bots are running their customer service. I have tried three times to get someone to come out for routine maintenance to my AC units. And three times now there has been no shows in spite of a scheduled appointment. When I have called, I get the distinct impression I am not speaking with a human but a bot. I have purchased two AC units from them in the last few years. At first the service was good. But now, no phone calls when the technician can't be there. Only text messages saying he is running late only to have a no show. What is going on?
• TS

  Teresa S

  Aug 27, 2026
  5.0
  We had an excellent experience with Jenaire! He arrived on time, carefully assessed our AC unit, quickly identified a refrigerant line leak, and completed the necessary repair. He took the time to explain what was needed and also shared helpful recommendations to improve the performance of our system and enhance our overall comfort. What we appreciated most was Jenaire’s professionalism, knowledge, and genuine concern for making sure we were comfortable and understood our options. He was courteous, thorough, and never made us feel pressured. Thank you, Jenaire, for the exceptional service! It was truly a pleasure having you in our home, and we would absolutely request you again. Highly recommended!
• JR

  J R

  Aug 22, 2026
  1.0
  Del Air recently serviced the HVAC system in our home after the A/C had stopped working. The symptoms pointed to a clogged condensate drain line, which ultimately proved to be the problem. This was disappointing given that Del Air had performed a tune-up just four months earlier and had installed an additional-cost anti-algae cartridge that was specifically intended to help prevent drain-line clogs. Unfortunately, the visit did not end with addressing the drain-line issue. After conducting their latest "Home Health Check," Del Air presented me with $7,300 in recommended repairs. Their proposal included approximately $5,000 to remove the air handler and rebuild the airbox below it, which had become wet due to condensate overflow. Technician “Shirley” also recommended replacing the evaporator coil for an additional $2,300, claiming it was leaking and contributing to the overflow. Ironically, the $2,300 replacement cost was a discounted price because the coil was still under warranty. Shirley went on to comment, “This is one of the few air handlers in this community that we haven’t already replaced.” Really??? Faced with a $7,300 repair estimate for an HVAC system that Del Air had installed just 6½ years ago, I decided to seek a second opinion. A reputable local family-owned HVAC company quickly identified the actual root cause, completed the necessary repairs in about four hours, and restored the system to like-new operation for a fraction of the cost. Based on my experience, I would not trust Del Air to diagnose or service my HVAC system in the future. The huge difference between their recommendation and the actual repair required raises serious doubts about the accuracy and value of their service. I cannot recommend Del Air.
• DM

  David Mervine

  Aug 14, 2026
  1.0
  I had a new system installed in May 2026. With a month there was a refrigerant leak. We replaced a copper refrigerant line. Within another month there was another refrigerant link. They replaced the coil of the new machine at no cost to me. Five days later there was another refrigerant leak. It's been about three months and while they've recharged it, I expect it to fail again within the next 60 days or less. If you have experienced similar problems with a licensed Florida HVAC contractor, you may submit a written complaint to the Florida Department of Business and Professional Regulation (DBPR), which regulates licensed air-conditioning contractors through the Construction Industry Licensing Board under Chapter 489, Florida Statutes. You should also document the problems and provide the contractor with a written notice describing the defects and requesting an opportunity to correct them; in my case, I served my written notice on August 13, 2026. The contractor may also be in violation of consumer protection laws. Consumers should not have to guess whether or not they are going to be taken advantage of by unscrupulous employees of a company that only see walking dollar signs and not people.