Total Air Air Conditioning & Heating

Reviews

• CA

  Cathy Augustus

  2 days ago
  5.0
  Excellent service and HVAC system maintenance today! The technician was knowledgeable, polite and efficient in completing the work. The ultraviolet light we had installed last year has worked wonders! Since the work completed today was covered under our TotalAir maintenance agreement there was no additional charge. Happy customers…thank you!
• DK

  Dennis Krause

  2 days ago
  5.0
  Just got a quote to replace my AC system. Ryan was knowledgeable, honest, and up front about everything. Quote seems to be reasonable and within the industry standards for the scope of work.
• JH

  Jason H

  May 10, 2026
  1.0
  Their service has totally changed. I used them to upgrade my HVAC system, however, after 5 years it started having trouble. Despite the system being under warranty their cost to fix the issue was MORE than the cost of the entirely new system. I asked them to fill it with 1-2 pounds of freeon to get me by so I could get quotes from other vendors. They then filled it up with 8 pounds and charged me DOUBLE the standard rate, something I did not approve of and which is totally illegal. I then got a quote from another vendor that was completely reasonable (and significantly less than their quote). I am not sure what happened to this company but I would look elsewhere.
• JD

  JoEllen Dexter

  May 7, 2026
  5.0
  Kladji Cuberi from Total Air was professional and very kind. He explained everything he was doing with the AC check. He provided detailed pictures and explanations of what our next steps should be to prolong the life of our AC. Total Air was highly recommended by our neighbors. We would also highly recommend them too. Thank you Kladji and all the team from Total Air!
• AA

  Andrea

  May 2, 2026
  1.0
  I had used this company before and was previously on their membership plan, but my most recent experience left me very disappointed. My AC was running but not cooling, so I at 8:30 AM I was told I would be added to the list. The technician did not arrive until after 6 PM, after my partner had already left for work. The technician, Jon, was polite, but the visit quickly felt more like a high-pressure sales appointment than a service call. I explained that I do not know much about AC systems and needed to speak with my partner before making a major financial decision. Despite that, I felt repeatedly pushed toward replacing the unit based largely on its age, even though it is only about seven years old. I was told I could spend around $2,700 trying to diagnose or repair the issue and still potentially find out it could not be repaired. (This is after the $517 I had already spent on the capacitor he put in that didn’t resolve the issue). When I asked for a comparable replacement price or even a ballpark, I was told no one except management could provide quotes. The only range given was roughly $10,000 to $25,000. That is not a decision anyone should be pressured to make on the spot at 7 PM. I paid $517 and left with no clear resolution, no written comparison of repair versus replacement options, and no actual replacement quote. I said again I needed to speak w: my partner and he blatantly said well we aren’t going to wait on you to get a second opinion so you will be charged again a service call fee. The urgency around deciding immediately, membership discounts, and rising service-call pricing felt like fear-based selling by a used car salesman. I understand companies need to be profitable, but customers deserve clear communication, written options, and time to make informed decisions. I would strongly caution others not to use them unless you are ready to decide about a new unit on the spot, without your boundaries respected when you repeatedly say I need to speak w my partner.