Custom Air & Plumbing

Reviews

• EP

  Emmons Patzer

  6 days ago
  4.0
  Their Tech, Sava, gets a 10+. Their call center a 3. Their customer experience manager and dispatch a -1. Took me well over a dozen calls, a 10 AM appointment (which the online confirmation of which holds no meaning per the customer experience manager) to get service at 7:30pm. That said, the skill of the Tech, Sava, was extraordinary when the person who actually does the real work made it to my house.
• AS

  Alan Stearns

  Oct 1, 2026
  5.0
  I had an old cast iron p-trap that was leaking. Turned out it was located directly under the tub hot and cold water supplies, so it was difficult to get at without rupturing the water lines. It didn't pose a problem for Neigel. He had it replaced in no time and cleaned up so well afterwards, you wouldn't even know he was there. I'll definitely use Custom Air & Plumbing again for any future projects.
• KJ

  Kevin Jones

  Sep 30, 2026
  1.0
  The worst run business in Sarasota with the best technicians. It's too bad the technicians are so good because business is ran by amateurs. I called for service on our furnace in January. The technician identified the issue and left. The office sent me a quote for the fix and I accepted. They scheduled to fix it in February, the technicians came out but didn't have all the parts and left with it not fixed. That was the last I heard from Custom Air. I had to call them in July to find out what was going on. They sent another set of technicians out on August 3rd and they were here 10 minutes and said they didn't have all the right parts. More crickets from the office and I had to call them at the end of September. They sent another technician out and of course he didn't have all the right parts. This time, he went back to the office, got the parts and came back and fixed it but it ended up costing double what the original quote was from January. When you call Custom Air, you get a call center in N. Carolina, then you have to demand to speak to someone in the office and good luck finding anyone in the office that has any idea what is going on. Then they will call you to schedule the appointment. Then another person will call you 8 hours later to schedule the same appointment because, nobody in the office has a clue what is going on. When they call you, there's a 30 second recording that you have to listen to before anyone can even talk to you. Bottom line is, there's way more competent companies in the area. DO NOT CALL CUSTOM AIR.
• TH

  Terri Heidger

  Sep 29, 2026
  4.0
  We want to thank Shane for his persistence and perseverance in diagnosing our ongoing problems with our AC UNIT. We’ve had many techs out for this issue, however Shane was able to diagnose and remedy the extremely clogged drain . Thsnk you! Prior to today, we’ve had months of issues with this new unit purchased in 2021. This is our 3rd AC UNIT purchased and installed by Custom Air. We had our home built 28 years ago and have been loyal clients purchasing 3 AC INITS, Service Contracts and 10 year warranty. Prior to today, I would not have been able to give a 5 Star rating. We Thsnk Shane and just hope and pray our system doesn’t incur any further “shut downs “ before our next maintenance service. ADDITIONALLY: We appreciate your reply and asked that Jessica call us to discuss the previous issues, costs incurred over an above service contract, and scheduling our final maintenance for this contract, as well as renewal of possibly a quarterly maintenance. We’d appreciate a call as requested so we can discuss. As I previously stated, we’ve incurred additional expenses only to learn from Shane Today, that this buildup was from more than a year. PLEASE HAVE JESSICA CONTACT US and I thank her for sending Shane out today. Our faith is being restored in Custom Air.
• PM

  Paul Moretti

  Sep 29, 2026
  1.0
  They ignored me for months. They sent me an invoice in July for HVAC when I needed Generator regular service. I called back in August, they said they would correct it, they never did. Now a month later they want to send me another invoice and I've never gotten anything but ignored by them.