Floor Factory Outlet

Reviews

• TP

  Theresa Petracca

  Oct 1, 2026
  1.0
  I had a disappointing experience with Floor Factory Outlet in St. Augustine. We purchased carpet and padding on Sunday and provided the measurements we had. We were told those measurements would not matter because someone would come to our home to measure before installation. The installer called us as promised and came by to measure. The final measurement required an additional 6.67 yards, which we paid for by credit card over the phone. We were given an installation price and scheduled the installation for Wednesday. We were told to pay the installer directly the amount quoted by the flooring company. After the installation, the price had increased by $72. I was told the additional charge covered the installer’s measurement visit and gas. These fees were not disclosed when we made the purchase or when we were quoted the installation price. Adding an undisclosed fee at the time of installation was unacceptable and should have been communicated in advance. I contacted the company to address the issue and was told that the additional charges were not what had been agreed upon. However, the company declined to resolve the matter or take responsibility for the actions of its installer. I also specifically requested that the leftover carpet be left for us. Despite that request, the installer disposed of it without our permission. Throwing away material that the customer expressly asked to keep was inappropriate and unacceptable. The company’s handling of the undisclosed fee and the disposal of our leftover carpet were extremely disappointing. Customers should receive clear, accurate pricing and should be able to trust that their specific requests will be respected.
• TO

  Tracy O

  Aug 28, 2026
  1.0
  If your looking for cabinets that don’t fit or extra items you didn’t order but paid for - you’ve come to the right place. 2nd go around w/ordering cabinets- been messed up. Countertop & cabinets did not go well at all- I could ramp on all night , I suggest going elsewhere , oh & the quality - ehh
• BC

  Badcool Chick

  Aug 18, 2026
  5.0
  They have the best selection out of the whole entire saint augustine and jacksonville. Do not waste your time come see Charles and Tom. They're best!!!!
• EM

  Erin Montague

  Aug 2, 2026
  5.0
  I bought a home and had 1 day to get carpet inside before I moved and this place got the job done and the price was amazing 🤩 highly recommend!!!!
• BB

  Becki Boling

  Jun 4, 2026
  5.0
  Charles and the staff at Floor Factory Outlet were very helpful. They have excellent products at great prices. I highly recommend them.

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