Hessler Floor Covering

Reviews

• CG

  charles goodman

  Jul 3, 2026
  4.0
  Incredible selection of flooring! I was stunned by the sheer volume of samples they have in the showroom.
• BM

  Brady Montgomery

  Jun 10, 2026
  2.0
  We chose Hessler Flooring expecting a professional installation and guidance on proper preparation for a premium LVP product. Unfortunately, our experience fell short of that expectation. Before installation, we repeatedly raised concerns about the condition of our slab and asked what level of prep would be required, including self-leveling and grinding. We were told additional preparation was not necessary and proceeded based on Hessler’s recommendation. After installation, we began noticing flexing, hollow spots, and thudding sounds in multiple areas. We reported the issues ourselves and spoke with Hessler representatives on several occasions, but we were often directed back to the installer, who consistently stated the slab condition and limited contract scope prevented further preparation work. The installer also explained that hollow and rigid “thud” areas are a characteristic of thicker LVP when installed over uneven slabs, which ultimately circles back to the same concern: the slab was not adequately prepared before installation. Hessler did make two attempts to address issues and improved the worst areas, but other sections were deemed “within tolerance” despite still exhibiting movement and hollow sound when walked on under weight. A Hessler manager briefly inspected the floor, acknowledged uneven areas and issues, but stated the installation fell within tolerance and would be covered under warranty if future issues arise. We specifically chose a higher-end LVP to avoid these types of problems. Had we been given a clear and accurate assessment of the prep required and total cost to install correctly, we would have likely chosen a different flooring option such as tile. Overall, while Hessler did engage and make partial corrections, the communication and upfront guidance on installation requirements did not align with the final result.
• TW

  T. Nash Weimer

  Apr 28, 2021
  5.0
  Great people to deal with. No pressure and a lot of knowledge and suggestions on the materials to use.
• TA

  Todd Ashbacher

  Jan 24, 2020
  5.0
  The service and selection was great.
• VK

  Vickie Koker

  Dec 20, 2019
  1.0
  Had floor partially installed before Thanksgiving and waiting for transitions! Every time I call someone is going to call me back but they never do! I just keep calling and get the same information! I just want someone to actually do what they say there going too!

Frequently Asked Questions About Hessler Floor Covering