SandStar Homes, LLC, is an independently owned and operated franchise of AR Homes®. Franchise owner, Jim Sanders, oversees a highly-skilled team that is dedicated to superior craftsmanship and customer service. It shows in the litany of awards the company has earned over the years including Southwest Florida Parade of Homes Grand Diamond Award, the Best of Charlotte Residential Home Builder Award, and the AR Homes® Gold Cup for customer satisfaction.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.