Carpet Direct - Pensacola

Reviews

• CS

  Carrie Shrewsbury

  Mar 21, 2026
  5.0
  Scott was great to work with--easy to get ahold of, communicated clearly and promptly, and worked to give us many options to fit our budget. He patiently helped us make a decision, giving helpful advice as we worked through the options. He was able to quickly order the carpet and schedule the install. The installers did a great job with the install. We would work with Carpet Direct again and recommend their services.
• CW

  Christina Watson

  Feb 2, 2026
  5.0
  Cannot recommend this company enough!! I rarely write reviews but felt like I needed to with how wonderful my whole experience went. I called the number posted online and immediately spoke to Scott. He was very friendly and said he could come out same day to show me his samples and give me a quote. Scott was very knowledgable about flooring. He let me keep the samples overnight to show my husband. When we made our decision for the carpets we wanted, Scott had the final quote that same day. Carpets arrived within a week and installation was scheduled for the following week. The installers were efficient and nice. They completed 4 bedrooms in about 6 hours. Scott called when they were done to see if I was happy/satisfied with their work. I was very happy with the final product and my whole family is LOVING the new carpet in their bedrooms!
• TB

  Tammy Bennett

  Nov 17, 2025
  5.0
  Worked with Scott Pflug on an order and he was very organized with great prices!
• JJ

  Joey

  Nov 27, 2023
  5.0
  Scott came out to our home and spent time going over our options, and patiently answered all our questions (we had many). We received several quotes from other companies, but Scott was the first to explain things thoroughly and point out things that were missed by other companies. His price was competitive, and the product is everything he said it would be. We've had it in place for 6mo and it's held up well. We did have a transition break during demo/install and he was quick to make it right by buying a matching transition piece and having it replaced. Scott and Carpet Direct is our go-to flooring company from here on out.
• MC

  Mike Chace

  Oct 24, 2023
  5.0
  Scott was very polite and thorough in his explanation of different types of carpet and what was best for our needs. He answered all our questions owing to his experience in carpets. The installation was timely and met our expectations. No surprises. I would highly recommend Carpet Direct for your carpet needs.