Platts Air Conditioning & Heating, Inc.

Reviews

• CG

  Cheryl Goodman

  Aug 26, 2026
  1.0
  My 87 yr dad returned from vacation to discover air wasn't working. It was 89° inside. We called around 5pm and was told they'd be coming. We called at 7:30 pm and asked again. Finally at 8pm they said "not coming." I get it's late in the day but have the courtesy to call us and tell us your not coming instead we call numerous times to get some answer. Never had a problem in the past but going somewhere else.
• JC

  John Cofelice

  Jul 17, 2026
  5.0
  Great experience. Quick response and great price
• JB

  Julia Bo

  Oct 16, 2024
  1.0
  I would never recommend this company for anything. I’ve spent over $10,000 for Air conditioning systems for my home. I purchased a split system for my mother-in-law suite in the main system for my Main house. They installed the split system first in a newly redecorated and remodeled space with clean paint and new floors everything. The installer they sent installed the system incorrectly and water came through my ceilings Damaging the newly painted ceilings, leaving watermarks. The next day I called the company and explained to them what was happening and they sent another technician. That technician informed us that the entire system was installed in properly and was just pouring water through our ceiling. They did get it fixed and got the system working, but never mentioned paying for the damage to the ceiling or fixing the damage to the ceiling. Three years later, the entire system is not working. I paid for a warranty, and was under the understanding that the parts and the system itself was warranted for 10 years. We call the Platt And explain to them the system is not working. They send another technician that in my opinion isn’t properly trained to repair the system. The tech finishes and then leaves a bill for $330. We pay the invoice and send them on his way. We go back once he’s gone 30 minutes And the air conditioning is not working still. So we call Platt back and tell them that the system isn’t working.. We explained to him that we have documents stating we have warranties on the new systems that we purchased. It took 6 calls. For them to finally get the part and schedule a person to come and install a warranted part. The technician comes out takes about 1 hour to install no cost manufactures part . The technician comes leaves a $1304.00 invoice for a hours work!!! We called the owner and he proceeds to mansplain to my wife, who owns a commercial construction business and a 30 year old security and camera system company why he can charge !$1300.00 an hour!!!!! I have never once posted a complaint about business ever
• RC

  Roger Cohen

  Apr 21, 2024
  5.0
  My daughter’s central AC stopped working in her half of our duplex on a Friday . She called Platt’s and Rob came out first thing Sunday morning! He repaired her air handler blower and the AC is back on again. Amazing service by Rob and at a reasonable price. He went above and beyond to fix the blower mount, when I’m sure most other companies (and I know from experience) would not have taken the time. I will definitely recommend this company and have already told Rob that I will call them for future maintenance and service of our 2 other units and other family members home’s service. First time using Platt’s, but not the last. Roger Cohen, Sr and Daughter (Heather Grant)
• KM

  Kris McF

  Aug 6, 2020
  5.0
  If I could give more stars I would!!!!!!!!! No AC in THIS WEATHER! 90'S DURING THE DAY - OVER 101 HEAT INDEX AND HUMIDITY OVER 80% DAILY. Joey was out on time to our condo this morning. We have had an ongoing problem with AC "backing up" and not dripping outside. We have had someone out before and they seemed to just put a bandaid on the problem. Joey went above and beyond to identify what was happening over and over and completely took care of it. He explained very well how to prevent this from happening in the future. Joey deserves a big raise. Thanks so much!