Del-Air Heating, Air Conditioning, Plumbing and Electrical

Reviews

• JD

  James DeMarco

  5 days ago
  5.0
  Absolutely amazing and professional service - Devin and Jean were prompt, super helpful and informative, and had everything fixed and working again incredibly quickly. Our AC has issues every year and this is the first time we’ve ever had such quick and reliable service. They walked us through everything they were doing and why and what to look out for in the future. Absolutely the best service we’ve ever had for our AC or house maintenance in general. We will be repeat customers! Thank you so, so much!!!
• GD

  gabriel diaz

  Aug 24, 2026
  1.0
  Disappointing Experience with Del-Air Del-Air installed my AC system, and unfortunately, my recent service experience was very disappointing. I installed a higher-quality filter than the original filter that was recommended. When the unit started making noise, Del-Air came out and charged me a $99 service fee, only to determine that the issue was related to the upgraded filter. What I find particularly frustrating is that I am using the exact same type of filter on my upstairs AC unit, which was not installed by Del-Air, and that unit has had absolutely no issues or unusual noise. I understand that filters can affect airflow and that not every filter is appropriate for every system. However, I expected the company that installed my AC to provide better guidance and to stand behind its installation rather than charging me $99 simply to identify the issue. Based on this experience, I am very disappointed with Del-Air and would recommend that customers be very careful about changing filters or making upgrades without getting clear guidance from the installer first.
• AK

  Alexander Khanikaev

  Aug 19, 2026
  1.0
  My experience with Del-Air was disappointing. After purchasing a home with an HVAC system installed by Del-Air in 2024, I decided to reactivate a service subscription based in part on the previous owner's apparent decision to use the company. My first service appointment was scheduled approximately a week later, with an arrival window of 8 a.m. to noon. No technician arrived during that window. I then received an update moving the appointment to noon–4 p.m., followed by another delay to 4–8 p.m. By 9:10 p.m., no one had arrived, and I decided to cancel both the appointment and my subscription. Based on this experience, I don't believe the company met reasonable expectations for scheduling and communication. If appointment demand exceeds available capacity, I would prefer that customers be given realistic scheduling options rather than having an appointment repeatedly pushed back throughout the day.
• CR

  Catherine Rea

  Aug 18, 2026
  1.0
  Del Air replaced my AC unit in 2021 and I have had problems with the drain plugging. Although I have paid monthly for their maintenance program, and today when the unit went out again, the technician showed up, but with a salesman this time trying to sell me other products/services. When I declined and asked to just have my drain unplugged, they refused to unplug my ac drain unless I agreed to pay an additional $334 above what I pay monthly for my Del Air maintenance that allows 2 visits/year. It is now 91 degrees in my home. If me and my dog die, I am sending this out so my family can sue Del Air. NOT good customer service and they are not concerned for their customers well being!
• IW

  Ian Ward

  Aug 18, 2026
  1.0
  Customer service has gone downhill and it's made things incredibly frustrating. I spent $20k on a new AC in November and started getting nagged almost immediately on a weekly basis to schedule my service contract appointment. When I did try to schedule it, the tech never arrived and they rescheduled without as much as a conversation. The tech never arrived for the rescheduled appointment, so I had to call and schedule another. For the third appointment, we called at 5:37 and the phone agent said the tech was still the way and by 6:30 we found a hang tag saying they arrived at 5:30 and missed us. But we were home the whole time and the doorbell never rang. I called to cancel my contract and the agent said they'd send a text with a link to a portal, but it never came. I called back and asked again, and it still offered a text message and said someone would contact me. I never got contacted, nor did I ever get a phone call. I tried to send a message on their website, and it didn't work, either.