Vermeer Southeast - Orlando

Reviews

• MO

  Mike Oliveira

  Aug 18, 2026
  1.0
  I’ve been in the tree service business for over 13 years, and during that time I’ve dealt with plenty of equipment dealers and vendors. Unfortunately, my recent experience with Vermeer was one of the most unprofessional and embarrassing experiences I’ve had. I urgently needed parts for my stump grinder and was offered overnight shipping. Because these parts were critical to keeping my equipment running, I drove approximately an hour and a half to the dealership first thing in the morning, expecting the order we had already discussed to be there. When I arrived, nobody seemed to know what was going on with my order. I was originally under the impression that the overnight shipment would arrive in the morning. Then I was told it might not arrive until around noon—which was apparently about the same time their regular ground shipment was arriving. So why exactly was I paying for overnight shipping? Then things got worse. While they were looking through my account, I was suddenly told there was a “problem.” Apparently, there was an outstanding balance of approximately $135 from 2022 or 2023 that I knew nothing about. Instead of somebody simply speaking to me privately and professionally about it, a woman came downstairs with the amount written on a Post-it note and brought me into a back room in front of everyone. The entire situation made me feel like I had done something wrong over a $135 bill from three or four years ago that I wasn't even aware existed. What makes this even more frustrating is that they knew exactly who I was before I made that hour-and-a-half drive. We had already discussed the parts and shipping. If there was an issue with my account, why wasn't it brought to my attention before I drove all the way there? After more than 13 years in business, I understand that billing mistakes and misunderstandings happen. What matters is how you treat your customers when they do. I found the way this situation was handled completely unnecessary, embarrassing, and unprofessional. I was seriously considering purchasing a new stump grinder from them in the neighborhood of $100,000. After this experience, that purchase will absolutely be made somewhere else. They lost a longtime customer over the way a $135 issue was handled. I will not be doing business with this location again, and based on my experience, I cannot recommend them.
• GH

  Gerardo Hernandez

  May 5, 2026
  5.0
  Excellent service and always willing to help
• JW

  Jordan W

  Feb 9, 2026
  5.0
  Josh with Vermeer Southeast was great to work with from start to finish. He was upfront, honest, and made the entire buying process easy and stress-free. Josh took the time to explain everything clearly and made sure I was confident in the purchase. I picked up a Vermeer CTX100 along with a Vermeer SC362 stump grinder, and I couldn’t be happier. Highly recommend Josh and the team at Vermeer Southeast Clear Cut Sales if you’re in the market for equipment and want a smooth, straightforward experience.
• ST

  Sniper Trees

  Jul 30, 2025
  5.0
  Here’s a real review. When I needed a new chipper immediately I called this location. They didn’t know who I was. I was just some new guy calling saying bring me a new chipper like yesterday. Josh didn’t fail. TBH it was 36 hours later or less from 1st contact and he pulled up to my job site with a chipper. So thank you for coming through when we needed it. Now that’s a big sale so I get why he was on it. But what about after the sale. That’s as important if not more for a small company like us. I can’t say enough about the ongoing customer service. When I text or call there is an immediate response. When I had an issue and was in a bind he flipped his schedule around and was on my site within the hour to get me back up and running. If there was 10 stars available Josh would get them. For me as a consumer we have many choices. I choose to buy from people I trust and follow through. This is what you get from Josh at Southeast Vermeer.
• GG

  ganimedes777

  Jan 28, 2025
  5.0
  Tengo 2 años siendo atendido amablemente por Nelson y JR, siempre están dispuestos a resolver todo lo que necesite de mi máquina!

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