Reliance Air and Heat Inc

Reviews

• KM

  Kristian Mathews

  Aug 24, 2026
  5.0
  Reliance is always fast and reliable! They came today to relocate our unit so some addition work can be done on our home. They arrived promptly and completed the relocation with care and consideration. 10/10 recommend using them for all of your AC needs!
• AT

  Amy Tuten

  Aug 19, 2026
  5.0
  Waylon was very thorough very helpful. Ty
• SP

  Shannon Patterson

  Aug 12, 2026
  1.0
  Edited to add: The house is my PRIVATE RESIDENCE. I travel for work and occasionally rent it out when I am gone. Not once did I tell you this was a business, but I see now why you thought you had the right to upcharge me. That is an assumption your tech made and had no business making. Do you charge all small landlords commercial rates as well? Our guests did not report the issue, my friend who came to check on our home did. This is another assumption you are making. Because you were late showing up you happened to run into our guests who had just arrived to our home for the first time. So deductive reasoning should tell you they aren't the ones who reported it. This was in no way treated as an emergency nor was it conveyed that way. In fact I called you the day before and you did not schedule me until the next day. You still have not addressed the fact that I am being charged double the time you were there. Your two techs were there for 63 minutes total. I am being charged for four hours. You admit that you didn't disclose to me ahead of time that you charge per tech/per hour which is outrageous. I have never had a service bill that way, but even still it should have been two hours, not four. You were able to write this extensive response, but still cannot reach out to me to clarify this after your employee hung up on me. I would like to speak to someone with some sort of professionalism about this bill before I pay it. I will not be calling that number back and that is the only contact you have listed. Original review: I was given an estimate by Reliance Air and Heat to repair a leak in my AC unit and replace the refrigerant. The estimate quoted four hours of labor at $90 per hour. That was fine with me. I assumed they knew how long a job like this typically takes and that the estimate reflected the expected labor. Imagine my surprise when I received a text less than an hour after they started the repair letting me know they were finished. I thought, “Great! They finished early, so I won’t be charged for the full four hours of labor, right?” Wrong. The bill was never adjusted. When I asked them to call me regarding the bill, I was told, “Oh, we were there at least two hours.” No, you weren’t. I don’t know if they assumed that because I wasn’t physically at the house, I wouldn’t know how long they were there, but I have time-stamped camera footage showing exactly when they arrived and when they left. The total time they were at my house was 63 minutes, and that included the initial diagnostic. I was then told, “We had two guys there, so we charge that per hour, per guy.” So, you’re charging $180 per hour? Had I known that the $90-per-hour rate was actually $90 per technician, I absolutely would not have agreed to the estimate as presented. That is a very important detail that should have been clearly communicated before the work began. When I questioned the charge, the person I spoke with became angry, yelled at me to “call the office” and “pay what I want,” and then hung up on me. The problem is, the only phone number I can find anywhere is the number of the person I was speaking with. So, is this person the owner? If not, I would encourage the actual owner of Reliance Air and Heat to reach out to me and make this situation right. If that happens, I will gladly update or remove this review. This bill was over $1400 and I’m just asking them to adjust the bill to reflect their actual hours of labor. I don’t feel like this is asking too much. I understand that businesses need to make money, and I have no problem paying a fair price for quality work. What I do have a problem with is being given an estimate that does not clearly explain how labor is being calculated, being charged for significantly more time than the technicians were actually at my home, and then being treated disrespectfully when I questioned the bill. This was an extremely disappointing experience and, in my opinion, very poor business practice.
• KT

  Kim Taylor

  Jul 31, 2026
  5.0
  Great company. Quick and. Fantastic service. Had me up and running withing 12 hours of my after hours call !!
• KB

  Kevin Brookshire

  Jul 18, 2026
  2.0
  I contacted reliance heating & air when my AC stopped working. A technician came out the next morning and found that my defroster board stopped working. They got my AC running again but a few hours later the temperature in my house was 84. I called them back to see if the technician would be able to come back since the AC had time to run. The technician couldn’t find anything wrong but said that the defroster board was going to be ordered. The technician said that once they replaced the defroster board they would further diagnose my AC. 3 weeks later my defroster board still has not been replaced, I keep calling but no one answers after telling me they would be out here last Tuesday. I have to keep my AC on 80 so my AC doesn’t keep running and jack up my electric bill.

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