Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply products. Make Ferguson your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.
Very disappointing experience at Ferguson. The customer service was extremely poor, especially because I do not speak English fluently and had difficulty explaining exactly what I needed.
Instead of showing patience and trying to help me, I felt uncomfortable and poorly treated, especially by an employee named Keith Connell. A language barrier should never be a reason to treat a customer differently or make them feel unwelcome.
Every customer deserves respect, patience, and professional service, regardless of how well they speak English. Ferguson should provide better customer service and ensure that employees know how to respectfully assist customers who may have difficulty communicating in English.
EV
Elcapi Venado
Jul 8, 2026
5.0
Mr. Brian. Very kind and helpful. He dedicates the time you need. Thank you very much, Mr. Brian. I recommend the place. What you don't find, they order it for you and that's it
QA
Quack Assassin
Mar 2, 2026
2.0
Understaffed. Not even able to answer phone.
Go to Noland ! One month later and still not enough staff to even answer the phone.
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Certified August 23, 2026Yext Knowledge Graph
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