Bold City Heating & Air

Reviews

• JT

  John Turner

  1 day ago
  5.0
  Edwin and everyone at Bold City are the BEST. I have been telling everybody about them for the past year now, that’s the only folks I will work with. It’s local, family owned, they always take care of the client. Edwin also told me and my son about some killer crab spots near Atlantic beach! Stoked to have such a great company around in case of AC emergencies in the sunshine state.
• JH

  Jeremiah Hyde

  4 days ago
  5.0
  Gavin, Josie, and Taz were absolutely 💯 amazing.Very respectful and courteous. Explained everything so I knew what was what. Also Ryan (sales advocate) was very polite and listened to all my needs! took the time to explaine everything (he was the reason I chose your company!! Great job. Install went smoothly and best part was they cleaned up all the mess and didn't leave a trace!
• ND

  Narc Doctor

  Aug 21, 2026
  5.0
  Great experience with this company! Edwin did an excellent job diagnosing the issues and explaining everything as he worked. We needed additional work done and Trent came out within a couple of days to complete everything. Everyone did a great a job, and the house is much cooler now!
• LS

  Leslie Snead

  Aug 13, 2026
  1.0
  Follow up to Watts’s review. Clarification Regarding HVAC Service and Timeline This is Mom, and I would like to clarify a few things regarding the HVAC service and the circumstances surrounding the replacement of my system. I did not call Bold City HVAC because my system was not cooling. I called because the system was not keeping up with the thermostat. When I initially spoke with the receptionist, Morgan, I explained that I was not sure what was causing the issue. I specifically mentioned that it could be the HVAC system, the weather stripping around my doors, or something in the attic, since I had recently had vents installed in the roof and the exhaust fan removed. When Cheyanne came out, I explained the same concerns to her. After she mentioned the possibility of a leak, I asked if she wanted to look in the attic or check the doors. She told me that she did not need to. At that point, I assumed she was confident in her assessment and knew what she was doing. After the new system was installed and the same problem continued, I immediately contacted Bold City again. A different technician came out and actually checked the vent temperatures and inspected the attic. That was when I was informed that there were holes in the ductwork. I also want to clarify that I never asked for free or reduced-cost services until Ryan from Sales first brought that possibility up. I did not approach the company initially asking for a discount or reimbursement. Additionally, I purchased the house over a year ago, not recently. The home inspection at the time of purchase indicated that the HVAC system was working well and was expected to have approximately eight additional years of service remaining, provided it was properly maintained. When I explained to Ryan that the system was only five years old and that five years seemed like a relatively short amount of time to require a replacement, I was told that “a system can only last for five years here in Florida.” I am originally from Virginia and was not familiar with the impact Florida’s climate can have on HVAC systems, so I accepted that explanation at the time. I am providing these details simply to make sure the timeline, my original concerns, and the circumstances surrounding the replacement are accurately understood. I want to be clear that I relied on the information and recommendations provided by the technicians and representatives throughout this process. If the owner had returned my calls or emails and handled this as a professional adult, I feel confident things could have been resolved differently.
• WP

  Watts Phillips

  Aug 11, 2026
  1.0
  My mother called Bold City Heating and Air to come out and take a look at her system. In the afternoons to evenings, the house could not maintain our 75F thermostat setting and was climbing up into the low 80F. Cheyanne came out and diagnosed an issue with the system and gave her the option to fix it for $3,000 or get a new system for $10,000 that would come with a 10 year warranty. Spending $3,000 is still a lot, so the $10,000 seemed like a much better long term deal. Ryan from their sales team came out and helped my mom pick out the unit and it was installed shortly after. The very next day, the exact same issue happened, afternoon comes around and the thermostat starts climbing up. We called Bold City Heating and Air, they sent a technician out and he asked to check the attic so he could see the ductwork, something Cheyanne told us she didn’t need to do. He found massive holes in our ductwork and said that until these are fixed, we won’t see any improvement. My mom just paid the $10,000 in full, no payment plan, and she bought a new system based off of the original technician’s and salesman’s recommendation, because we thought we were trusting a professional diagnosis to help fix our problems. She e-mailed Bold City asking what could be done to fix the ductwork issues and they never responded. She called and they finally made an appointment for Ryan to come over. When Ryan came over, we were under the impression that he would be providing solutions to our issues, maybe even a game plan on a temporary fix, if there was any, since they don’t do ductwork in the Summer due to the heat. Instead, Ryan told my mother that she is a grown adult who makes her own decisions, based off of a bad diagnosis. He said that they never claimed they were going to fix all of our issues. Then why sell us a $10,000 unit? Isn’t that the point we called “professionals”? When my mom said that if she had known about the duct work beforehand, she would have allocated funds differently to fix the problems on hand. She asked if the duct work would be discounted, or maybe even free. Ryan’s response? He laughed in her face and said “Definitely not.” Ryan then claimed he couldn’t go in the Attic because he had to run to another appointment. So we did the reasonable thing, and tried to contact the owner, Mirza Pilakovic. We called multiple times and were told he would call us back, never did. We’ve sent multiple e-mails and haven’t received one response. My mom is a very reasonable person, she understands people make mistakes, but it’s good business that when you make a mistake, you own up to it. This never happened. Ryan eventually called back (not what we wanted) and gave my mom an estimate of $10,000 to $20,000 as well as whatever it would cost to have a Plumber on hand because they will most likely damage our plumbing. If you are thinking of using Bold City Heating and Air, be careful. Once you’ve bought a new system and they have all your money, I guess they don’t care about you anymore, or even if they fixed the issue at hand. I wouldn’t recommend them to friends, family, or even my worst enemy. I think it’s funny too that as Carrier Factory Authorized Dealers, you’re supposed to abide by their 100% satisfaction guarantee. I wonder what they will think when I give them a call. Since the owner doesn’t have the professionalism or decency to try to find a solution to the fact we feel scammed, and won’t even give us the time of day, we will also be filing complaints to the BBB and DBPR. If Bold City Heating and Air can’t do their due diligence to make proper diagnosis, then we will do our due diligence to make the proper complaints and reports so they think twice before doing this to another client. If you are thinking of using Bold City Heating and Air, my recommendation is don’t.

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