AH
andrew Harrison
2 days ago
My garage door is a double wooden, HEAVY 40 year old gem. The motor and tracks weer replaced by BOSS 2 years ago and the auto reverse mechanism failed last Friday d/t a recent power failure and electrical surge that fried the excursion mechanism. AI said the part would retail at $50 to $150 (depending on model). I could not successfully trouble shoot but BOSS came out, diagnosed the issue, returned to their shop, brought back the part, installed it, reprogrammed my remotes, double and triple checked their work, tightened several lag screws, inspected all wiring, adjusted the springs all for less than $200!!!! ( 2 technicians x 2 hours, including parts). No up-sell, no BS, nothing but honest information. Meanwhile I had been "serviced" by A-1 Garage Door Co. (out of Orlando) and was told I had fried the mother board and that my wooden garage door was unsafe, that the fix for a basic, uninsulated, low cost door with new motor could be done for $6100!!!!!! Lots of BS, lots of safety concerns, lots of lies. BOSS deserves my (and your) trust. Service was competent, timely, professional and cost-effective. I always write truthful, honest reviews. Andy-in-Ormond.