Charles M. Watts Air Conditioning, Inc.

Reviews

• DP

  Donna Puffer

  2 days ago
  5.0
  Watt’s technician came to our house the day after we called. He quickly determined the problem with our AC. A part had to be ordered and it was received and the AC fixed in 2 days! Jose was prompt, courteous and knowledgeable. The entire experience was positive. Thank you!
• WF

  Wayne Francis

  5 days ago
  1.0
  So after having scheduled a yearly check up and receiving a text and email confirming the appointment, I called wanting to confirm the time. When I called Joyce told me they had overbooked and my service would need to be rescheduled. I explained that I had taken time off to be there for the technician. She told me should would call in the morning and let me know the status of the service. She left a message as promised telling me to call to reschedule the service as they were booked. This is after my making the appointment months ago. When I reached Joyce she said they did have to reschedule but if I wanted to join “the club” at a cost of course, she would work to reschedule the same day the appointment they cancelled! Seems like that was all wrapped up in a neat little package! Very disappointed with their new lack of customer service! So we’ll see if the rescheduled appointment will take place especially considering I am not a paying club member! Never heard of such a pay for service service!
• BK

  Bridgette King

  May 11, 2026
  4.0
  Marcus was very professional and kind. He showed me the problem and explained everything to me. I was very pleased with my service today. The questions to follow do not quite have the correct answers to click on. It say $1 to $100. But I paid $0.00 And it is 5 stars for Marcus, I only gave 4 stars for the company due to the fact that I had to wait for them to come out and I did not sleep for 2 nights because of this. It was so hot I couldn't sleep.
• JG

  Jenna Gray

  May 10, 2026
  5.0
  I had the AC technician out today for a routine check, (Raymon Desir) and as always, he was exceptional. He’s consistently professional, thorough, and genuinely kind—explaining everything clearly and making sure the job was done right. Companies like this are lucky to have someone so reliable and customer-focused. He absolutely deserves a raise! Highly recommend.
• CO

  christi olechnowicz

  May 8, 2026
  1.0
  I highly don’t recommend this company, my family was a customer of there’s for over 26 years. But since they sold they are not trustworthy. They told me my blower motor wasn’t under warranty but guess what called york and it is. Thank u limited heating and cooling for finding out the truth. I will not be using them ever again. Sad that Charles watts sold it they were actually trustworthy.

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