One Hour Heating and Air Conditioning

Reviews

• TS

  Tim Staab

  2 days ago
  5.0
  I would definitely recommend this company! I've been a customer of theirs for 4 years now. Yesterday my central air conditioner went down and I could hear the outside unit running however there was no air coming out of the vents on the inside of the house. I called there office and Tiffany answered and got me scheduled for the same service to get it fixed. She told me that they were extremely busy and put a scheduled window of time of 4pm to 6pm that they would arrive at my house. Around 4pm I got a text from them that their general manager Chad was on his way to look at our air conditioner. Chad arrived and quickly diagnosed our problem which ended up being our blower motor for the duct work in our house. He made a quick call to get a motor to a supply house that was getting ready to close for the weekend and arranged to have a motor ready for him to pickup before they closed. This was on a Friday after 4pm and they were not going to be open till Monday morning. If Chad wouldn't have made that phone call we wouldn't have got our air conditioner fixed till Monday morning. Chad left to get the motor and quickly returned with the new motor and got our air conditioner up and running. I would also recommend their maintenance program that they come look at your unit twice a year to keep your running in it's top efficiency. They care enough about customers they will send their general manager out during busy times to get you up and running again.
• MW

  Melissa Williams

  5 days ago
  5.0
  I have the maintenance program and I have been so pleased with one hour. Both technicians were prompt and professional. Our first tech came after hours on forth of July and was amazing. Manny was the second tech who fixed a different issue and was also just as amazing. I highly recommend them.
• MB

  Michelle Barnett

  Sep 28, 2026
  5.0
  I highly recommend One Hour Air Conditioning! I called them on a Saturday because my nephew had a real estate closing coming up and we needed to have the A/C system checked. They were able to get someone out by Monday, which I really appreciated on such short notice. John was professional, knowledgeable, and thorough. He explained everything clearly and gave us peace of mind going into the closing. Great service, quick response, and very professional. Thank you, John and One Hour Air Conditioning!
• OM

  Orin Mansky

  Sep 16, 2026
  5.0
  Mr T from One Hour was an outstanding tech who did our maintenance and replaced capacitor in Veranda Gardens Port St Lucie on 09/15/26 Highly professional and skilled and went above and beyond for service. We highly recommend One Hour for all hvac and AC needs. Very reasonable pricing. Will definitely use again in the future. Employees like Mr T make One Hour number One in my book. Well done.
• SU

  Sana Uter

  Aug 27, 2026
  1.0
  Our new air conditioning unit was installed on June 12, 2026, after we decided to give this company a second chance. Unfortunately, our initial appointment had already been a no-call/no-show, which in hindsight should have been our sign to look elsewhere. From the day of installation, we immediately noticed the unit was missing a filter. The technician had to call the manager to find out what to do. We were under the impression he was retrieving one from the office when he left, but came back with a Home Depot brand filter. This was especially concerning because we had previously been told by the general manager Chad that this particular unit requires a custom-sized filter, and that the company special-orders them to ensure the proper fit. I specifically mentioned this to the technician, yet he still returned with a filter from Home Depot that, unsurprisingly, did not fit. He actually bent the cardboard frame of the filter in order to make it fit. We were then promised that someone would come back with the correct filter. No one did. More than two months passed before I finally had to call on August 17, 2026, to remind them that we were still waiting for the proper filter. During this entire time, the unit and surrounding door had become coated in dust. On August 18, 2026, David who identified himself as a manager came out. Unfortunately, he brought another filter that was the wrong size. He told me he would return to the office, do some research, and call me the following day with an answer. He left two additional filters behind of the same kind which is confusing as it doesn't fit. As of August 27, 2026, I still have not received that promised call. I texted the same individual today at 12:28 PM and have received no response. At this point, I feel completely ignored. What makes this situation even more upsetting is that I have explained countless times that my husband is a cancer patient. I should not have to repeatedly explain why having the proper air filtration in our home is important to us, only to have those concerns seemingly fall on deaf ears. We paid for this unit completely out of pocket. We did not finance it, and we trusted this company with a very significant purchase for our home. Instead of feeling confident that we made a good investment, I'm sitting here with a tremendous amount of regret. I understand that mistakes happen. I also understand that finding the correct filter may require some research. What I don't understand is the lack of communication, follow-through, and accountability. If you tell a customer you are going to call them the next day, you should call them. If you don't have the answer yet, communicate that. If a customer has been waiting more than two months for something that should have been addressed at installation, that should be taken seriously. We gave this company a second chance after the initial no-call/no-show. Unfortunately, based on our experience since then, it would be difficult to recommend them to others. We didn't ask for anything unreasonable. We simply expected the company we paid to install our new AC system to make sure it was properly equipped with the correct filter and to follow through on the promises they made to us.