Eastern Architectural Systems

Reviews

• AW

  Aaron Winbun

  Apr 21, 2026
  5.0
  Our company has been ordering windows from Eastern for many years, long before I even joined. I can’t say enough good things about both their products and their team. Working with Eastern has always been a smooth and personable experience. Their ordering portal is easy to use, and the confirmation calls to catch potential mistakes have saved me a lot of time and money. Lead times are consistently reasonable, and whenever we’ve had an issue, their service team has gone above and beyond to make it right. A special shoutout to Robyn on the service team—we’ve worked with her for years, and she’s been incredible. I’ve never had a situation she couldn’t solve or a question she couldn’t answer right away. That kind of reliability is rare. They’ve even gone as far as delivering items to our job site the same day when we forgot to include something in an order. That level of support is hard to find anywhere else. I also want to recognize our delivery driver, Marcelo. He brings an amazing attitude every time. Marcelo genuinely connects with our office staff, remembers past conversations, and always shows up with positive energy. On top of that, he’s fast, organized, and efficient. Everything is unloaded and accounted for in no time. This review is long overdue. Eastern is a fantastic company with an outstanding team. We truly appreciate everything you do.
• BB

  Ben

  Apr 14, 2026
  1.0
  Horrible experience from start to finish. Quality control was clearly lacking, and I’m still dealing with unresolved issues. The warranty process has been frustrating and slow, with over a month just to get a response—and even then, it was vague and didn’t address the problem. Communication has been poor throughout, leaving me constantly chasing answers. At this point, I still have an outstanding QC issue with no clear resolution. Would not recommend.
• MB

  Mitch Brit

  Feb 24, 2026
  5.0
  EAS is one of the best leading windows and doors companies that I've had the chance to install their product thank you for producing such a quality product makes my job that much easier
• RC

  Retrofit Building Technology Treasure Coast

  Dec 19, 2025
  5.0
  Eastern Architectural Systems (EAS) provides exceptional product quality and dependable customer service. Their current lead time is approximately six weeks, and it would be even better if it could be reduced to two to three weeks. I believe EAS has made significant improvements in both quality and service in recent years. Their team works well together to support distributors like us. On one occasion, they made a minor mistake with our delivery, but they stepped up and resolved it immediately, saving us from having to reschedule multiple installations. We have used EAS products on many projects and have received numerous compliments, earning strong trust from our clients. I have read some negative reviews, but I believe those concerns are more related to the window retailers customers purchased from rather than EAS itself.
• PM

  Paul Marfiz

  Dec 18, 2025
  5.0
  Had a different window company instal the patio doors, but they couldn’t get lock to work and middle patio door was too big. Eastern architectural stands behind their product. They came out and installed the new door and got the lock to work perfectly. I would definitely recommend them for their products and their customer service.

Frequently Asked Questions About Eastern Architectural Systems