Francisco did a fantastic job performing routine maintenance on my A/C unit. He replaced the drain plug which was very much needed. Very pleased with his work
Unfortunately, my experience with Conditioned Air has been very disappointing.
A service technician employed by the company damaged the entrance gate at the gated community I manage. The incident was reported to the company the same day it occurred, and photo documentation was provided to clearly verify what happened. Once the repairs were completed, an invoice for approximately $200 was submitted for reimbursement.
Despite multiple follow-up emails over the course of nearly two months, the matter remained unresolved. Rather than promptly reimbursing the Association for the damage caused by its employee, the company ultimately responded that it would submit the matter to its insurance carrier for review and asked that the Association's Insurance Carrier reach out to them. Needless to say, the Association is not filing an insurance claim over a $200.00 repair. After acknowledging that, the company stood firm and repeated the same information in a follow up email.
The cost of the repair was minimal, yet obtaining a response and seeking reimbursement became an unnecessarily lengthy and frustrating process. Businesses should be willing to take responsibility when their employees damage to a property and resolve such matters promptly and professionally.
Based on my experience with the company's handling of this situation—not the quality of its HVAC services—I can only give one star.
JJ
John Jackson
Jul 1, 2026
Called this morning from out of state had a problem with the ac not cooling. They scheduled me for the afternoon. They arrived on time Johnathan Weatherstein called upon arrival and took care of everything. Highly recommend this company. I have used them in the past and when time comes to replace the unit they will get the job. It's nice to have a great experience with professional people. Thank you .
Outstanding service! Dustin was punctual, professional, and had my A/C issue diagnosed and fixed in minutes. His communication was excellent, and he made the entire process quick and stress-free. It’s clear he knows what he’s doing and genuinely cares about his customers.
If you need HVAC service, I highly recommend asking for Dustin. You won’t be disappointed!
I have had Richard as a tech 4 or 5 times and been very satisfied. This time he did his work, didn't say anything about the unit pro or con. The unit is 13 years old so I requested a salesman to come out for a proposal. He said the the coil was dripping and that that was not normal, that it could be caused by low freon or a dirty coil. That night, I put a pan under the drip and collected a sunstantial amount of water. Richard also didn't notice the ultra violet light was put. I am having another tech today to check unit.
I've used Conditioned Air for 9 years so this has been dissapointing.
UPDATE :
Richard checked the system on Wednesday, on Friday, Ivan came by to find the issue causing the leak. He immediately saw two cracks in the main drain pan. According to Richard's notes, he cleaned the drain pan but for some reason chose not to tell me about the cracks. I was mistaken, the unit is 11 years old, not 13 and is still cooling but needs to be replaced because repair is not possible.
UPDATE 2:
NEW $12,173 AC installed today. When I was going to bed, I heard a buzzing noise that I thought must be the refrigerator or AC. The sound wasn't coming from either so I walked around until I found it. The noise was coming from inside a wall and the wall was HOT. I tried turning off all breaker switches I thought were for the area but the sound didn't stop until I TURNED OFF THE AC BREAKER. Internet says Conditioned Air is open 24 hours. I think they used to have an answering service but not anymore, just Ai Cody and a recorded woman and these two just pass you back and forth. I left a message with the woman and hopefully will get a call back and service first thing in the morning June 18 so I can enjoy my new AC and not have a house fire.