Aztec Plumbing, Inc

Reviews

• HB

  Helen bekempis

  Jul 1, 2026
  1.0
  Please read all of this before you hire them. Needed my sewer line snaked, the guy who came out told me my sewer was behind my house joined with my neighbor. He did a great job snaking her line which went inside her house but couldn't find mine yet let me know he had 25 years experience. He was kind enough to reschedule for the next morning and left the drain plug off so it would drain outside and wouldn't back up in my house again. The next morning the tech found my line which was in front of my house like I stated the night before but not before informing me he pulled out roots from the line and recommended another tech come out with a camera. The tech came out with the camera and stated there was a break in the line caused by the roots from the trees next door which penetrated the sewer line. $2800 to fix but suggested my neighbor call the water utility since it was partially on there easement. The next call from Aztec stating they are able to reduce the price by $400. The water utility came out and informed my neighbor there was an offset in the pipe not a break caused by a root and they will be repairing it. We were also given the option of installing a separate line for each house at a cost of $6000.00 by Aztec. Call Lee County Utilities first before you agree to have any work performed. Update, City came out this morning, low and behold I have a separate line, not what I was told by the tech. The line that both techs snaked wasn't for my house. I also noticed that there are no responses on negative reviews, why?
• KR

  Kent Rabish

  Jun 30, 2026
  5.0
  They did a great job and came to house promptly. The employee was great. Just think parts mark up was very high (think about a 300% markup) and labor charge has nothing to do with time at the home. I would prefer to pay for a service call then billed hourly so I can understand what I sm paying for. Gave a 5 star for prompt service and job well done
• SG

  Solvey Garcia

  Jun 25, 2026
  1.0
  Absolutely Horrible Experience – Breach of Contract, Poor Communication, and Negligence I would never recommend Aztec Plumbing & Drains after my experience. We hired them to epoxy-line our cast iron drain system. During the sales appointment, we were very clearly told that both main horizontal sewer lines would be cleaned and lined with epoxy. The only pipes excluded were the vertical drains from the sinks, showers, and laundry. That understanding also matches the written scope of work, which states the liner would be applied to all “Main” sewer lines while excluding vertical drains. Instead, the entire project became one disappointment after another. • They changed our work schedule without notifying us. The project was originally scheduled for Wednesday, Thursday, and Friday. My husband and I arranged our work schedules and requested PTO so someone could be home. No one showed up when expected. Only after I called did I learn the schedule had effectively shifted to Thursday, Friday, and Saturday. No courtesy call. No email. No text. • They changed the scope of work after the job had already started. On Wednesday they only prepped one line and told my father the second line “wasn’t covered.” That completely contradicted what was sold to us. The next morning my husband specifically asked the technicians whether both lines would be cleaned and epoxy coated. They assured him they would. Yet after working only about three hours, they left. From everything I observed, they only worked on the kitchen line. The bathroom line was not touched that day, despite later texting me that everything was complete. • The amount of work performed does not match what we were told. This was presented as a multi-day project. Instead, one day consisted of a short prep visit, and another day consisted of roughly three hours of work before they claimed the job was finished. When I asked for pictures and an explanation of exactly what had been completed, I couldn’t get clear answers. After speaking with the office, the sales representative backed off from what we had been told from the beginning—that both main lines were included. That only made the entire situation even more confusing. During our conversation I was told our discussion had been recorded. When I asked to hear the recording—because I am confident in what was promised—the conversation suddenly stopped. That left me with more questions than answers. Specially because is illegal to record someone at their own home in FL. It’s a 3rd grade felony …. Their negligence caused one of the worst days I’ve had in a long time. The most heartbreaking part had nothing to do with plumbing.The technicians left my side gate open. My rabbits, Oreo and Pretzel, escaped. Pretzel was eventually found injured and now needs veterinary care. Oreo is still missing. These aren’t “just rabbits.” They’re members of our family. Not once did anyone tell me they were going into the yard, and regardless, closing gates behind you is basic responsibility when working at someone’s home. I am writing this while holding back tears. I’m currently pregnant, trying to stay calm for my baby, while dealing with the fear of losing a pet that I love because someone couldn’t take five seconds to latch a gate. That is completely unacceptable.As of today, I do not feel this project has been completed as promised. My husband and I will be meeting with management to demand that the work either be completed exactly as contracted—with all warranties honored—or that we receive an appropriate refund. If this is not resolved, I will be sharing my experience everywhere I can: local community groups, neighborhood pages, pet rescue organizations, animal advocacy groups, and every platform where homeowners deserve to know how we were treated. When you spend over $10,000, you expect professionalism, communication, honesty, and respect for your home. Unfortunately, we received none of those.
• MS

  MARC'S FUNNY AND COOL STUFF

  Jun 25, 2026
  1.0
  Relationship started off great with this company. Had them do some additional work. The work was messy and not done correctly. Called three times to have a manager call me no response disputed it with credit card company and company lied about what happen. Will never deal with this company again and I will make sure everybody in my community with 234 homes knows not to call this company. All of this could’ve been avoided by a simple phone call from the manager. Strange way to do business. Just lost a potential 234 customers over $250.
• DS

  Debbie Smalley

  Jun 22, 2026
  5.0
  An early morning online scheduling brought Aztec to my house midmorning. Anthony was very thorough in explaining to me the issue with my toilet and what caused it to happen to overflow and flood half my house through his analysis. The best solution was offered, which I accepted, and he was able to complete the project by mid afternoon. Anthony was very helpful, and I would be glad to have him and Aztec plumbing come back again, but hopefully, I don’t have to see them for a long time!

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