Question 1

How quickly should mitigation begin after water damage?

Accepted Answer

Mitigation should start immediately-preferably within 24-48 hours of the incident. Prompt response minimizes structural damage, prevents mold development, and lowers overall restoration costs. Our emergency services are available 24/7 to assist you.

Question 2

Can I stay in my home during mitigation?

Accepted Answer

In most situations, yes. However, if the water, fire, or mold damage is severe, temporary relocation may be necessary to ensure your safety. The mitigation process typically takes 3-7 days. If rebuilding is required, we will evaluate your specific situation and provide a detailed timeline. We are committed to helping you recover as efficiently as possible.

Question 3

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency services. Contact us today for additional information.

Question 4

Do you service commercial and residential properties?

Accepted Answer

Yes, we provide all services for both residential and commercial properties. Our team handles everything from single-family homes to multi-level complexes and commercial buildings.

Question 5

What services do you offer?

Accepted Answer

Carpet & rug cleaning
Commercial restoration services
Hurricane & storm damage restoration
Junk removal
Mold mitigation
Sewage mitigation
Tile and grout cleaning
Trauma & biohazard
Upholstery cleaning
Water damage

Question 6

Will my insurance cover mitigation services?

Accepted Answer

Most homeowner and commercial property insurance policies provide coverage for mitigation services related to sudden and accidental damage. Coverage details vary by policy, and we are available to assist you in reviewing your specific coverage.

Question 7

How often should carpets be professionally cleaned?

Accepted Answer

Most carpet manufacturers recommend professional cleaning annually, and this may be required to maintain warranty coverage. Properties with pets, children, or high foot traffic may need more frequent cleaning.

Question 8

Can professional cleaning remove pet odors?

Accepted Answer

Yes. Professional treatments effectively eliminate most pet-related odors and stains. Severe contamination may require specialized odor-removal services. All of our cleaning methods are safe for children and pets. Contact us today to schedule your cleaning.

Question 9

How often should tile and grout be professionally cleaned?

Accepted Answer

Most residential properties should have professional tile and grout cleaning every 2-3 years, depending on foot traffic and usage patterns.

Question 10

What is a Trauma and Biohazard cleaning service?

Accepted Answer

OneCall's trauma and biohazard service relates to any cleanup involving a crime scene, unattended death, blood or other bodily fluids. We understand there may be extreme loss and distress related to these situations, and we are committed to ensuring your space is clean and habitable with compassion and sensitivity

Question 11

What does the trauma cleaning process look like?

Accepted Answer

OneCall Decon & Restoration provides a detailed cleanup per job. We clean non-porous surfaces affected by biohazards, and we remove porous surfaces that are unable to be cleaned and dispose of all removed contents according to state regulations.
We focus on removing the compromised contents that are contaminated.
If the biohazard (fluids) did not breach past the flooring into the main structural parts of the area, we do not need a rebuild. (Rebuilds take longer than general cleanups)
Next, we do a deep clean & sanitize of the area to remove the bacteria & fluids from the location.
Lastly, we deodorize and do a final walkthrough for your satisfaction

Question 12

How much do trauma cleaning services cost?

Accepted Answer

The majority of instances are covered by insurance. For those that are not, we offer private pay for our customers. Although out-of-pocket costs can have a wide range, our estimators are dedicated to providing a fair price for everyone. Please contact us with additional questions.

Question 13

How should I prepare for a biohazard cleanup?

Accepted Answer

Please call us and explain the situation; we keep all information confidential.
We arrive at a time that works for you to properly inspect what needs to be done. We will walk you through the process step-by-step.
We perform the cleanup & work with you and/or your insurance on resolving the matter at hand.

Question 14

Why is there mold growth occurring in my home/building?

Accepted Answer

Mold spores require oxygen, nutrients, and most importantly, moisture in order to grow inside. Mold often occurs in indoor spaces with less light exposure and more moisture exposure, such as a bathroom. 
Mold can grow on any surface but is usually found growing on wood, wallpaper, painted walls, carpet, sheetrock, insulation, and ceiling tiles.

Question 15

What is the difference between mold and mildew?

Accepted Answer

Mold and mildew are often used interchangeably, but they’re two different kinds of microbial growth. Mildew is usually white or grey in color, while mold is usually brighter (green, blue, black, or yellow) with a fuzzy or slimy texture. Mildew grows on flat, already-wet surfaces, while mold often grows beneath or between surfaces. Because mildew is usually found on surfaces, it’s easier to clean and remove than mold. While both can cause allergic or respiratory issues, mold is a more severe health concern.

Question 16

What does the mold mitigation process look like?

Accepted Answer

Professional mold mitigation involves an initial mold evaluation/inspection of the space, including taking moisture readings, killing any existing mold and removing any non-salvageable materials, returning the space to a healthy environment, and preventing the return and spread of any future mold spores. The mold mitigation process can take up to several days depending on the severity of the affected area.

Question 17

How much do you charge for junk removal?

Accepted Answer

Please refer to our Junk Removal page under 'Services' to see our load-based and bulk item prices. For a more specific quote, reach out to us with your situation and any photos you have.

Question 18

What if I just have one larger item to remove?

Accepted Answer

Our minimum service fee is set at $175.

Question 19

What about extra-large loads?

Accepted Answer

For any load over 2.5 Tons, we bill $55/Ton for each additional Ton.

Question 20

Any item-specific fees?

Accepted Answer

A non-exhaustive list of items that will be billed additionally includes: appliances, paint, oil, box springs, mattresses and tires.

Question 21

What kind of items do you haul away?

Accepted Answer

Our junk removal services haul away:

Furniture
Couches, sofas, sofa beds, mattresses, chairs, tables, bookcases, cubicles, desks, file cabinets, boxes, armoires, tool units, etc.
Television Disposal & Recycling
Yard Waste
Foreclosure Clean outs
Appliances
Hot Tub Disposal
E-Waste Disposal
Mattress Disposal 
Refrigerator Disposal & Recycling
Construction Waste 
Garbage 
Dumpster Rental Alternative

Question 22

How should I prepare for junk removal?

Accepted Answer

Make a list of items you would like removed, or simply start a pile
Check if you have valuables you would like to sell
Call OneCall Mitigation & Cleanup for an estimate

Question 23

What items are not acceptable?

Accepted Answer

Open paint cans, any size
Any products/items that contain Asbestos or other unauthorized chemicals 
Broken glass
Vehicles
Leaky products (unless packaged securely)

Question 24

What is the junk removal process?

Accepted Answer

Call OneCall Mitigation & Cleanup or submit a Contact Form
After discussing your project, we will send you a quote
Once you approve the quote, we will perform the junk removal immediately
We separate trash from items that can be recycled/donated
We thoroughly clean up the job site

Question 25

How does the eviction cleanup process work?

Accepted Answer

Eviction cleaning services involve a thorough inspection to properly restore your home from clutter, biohazard & improper living hazards. We organize your valuables in boxes, dispose the trash, deep clean, sanitize & make your place livable again.

After the inspection and signed agreement of work, we have 3 phases of cleaning.

Phase 1:

Clutter removal & Deep clean, which includes floor-to-ceiling heavy dirt, dust, fluid removal of sweeping, power washing & vacuuming.

Phase 2:

Corner Check, which includes the same process as before to make sure we didn't miss any corners.

Phase 3:

Touch-up, which is the last step that involves sanitizing & deodorizing before we do a final walk-through with you for your satisfaction.

Question 26

How should I prepare for an eviction cleaning?

Accepted Answer

If you believe you can't do the job on your own, please call or send us a form submission.
We will ask you what you need cleaned, how many rooms, square feet & address.
If you have items you want to keep, kindly take them or separate them for us to box separately & mark.
Lastly, upon inspection, we explain to you the process of our cleanup based on your home layout, specific items needed to be removed & level of deep cleaning.

Question 27

What items does the eviction cleaning service clean?

Accepted Answer

Our service includes:

Top to bottom: from floors to ceilings, on top of surfaces such as cabinets, wallboards, and appliances.
Eye-level surfaces such as: Appliances, countertops, furniture & miscellaneous materials.
Other areas of the home such as: windows, lighting, bathrooms, wall cleaning, vacuuming carpets & more.
Animal and human feces and other biohazards. (This overlaps with our Trauma & Biohazard service)
Personal items that need to be restored.
Trash, junk & clutter removal.

Question 28

How much do eviction cleaning services cost?

Accepted Answer

Depending on the size of the home/unit & how many contents are inside, causing hazards. Hoarder & clutter cleanup can range from $300 to $5,000. Please send photos for a quote.

Question 29

What kind of water damage results from sewage?

Accepted Answer

Water damage from ‘black water’ or sewage is known as Category 3 water damage, which is the most severe and dangerous of all kinds of water damage.

Question 30

What are the signs of a sewage backup?

Accepted Answer

The most clear and often the first detectable sign of water damage from sewage will be the smell. If you notice a foul odor coming from anywhere in your home or building, it is often a telltale sign of a backup.

Question 31

What does a sewage backup look like?

Accepted Answer

Sewage backups can have vastly different appearances depending on the situation, but most likely they will present in the form of murky/dirty water with a very strong stench. This water is filled with toxic contaminants and should be avoided at all costs, as even breathing in fumes of the surrounding area can cause health concerns. This is why it is crucial to contact a certified mitigation professional as soon as a backup or leak is discovered.

Question 32

Where do backups commonly occur?

Accepted Answer

A backup is most likely to occur in a room such as a kitchen, bathroom or basement, as these rooms have sewer lines attached that are susceptible of becoming damaged or blocked.

Question 33

Why do backups occur?

Accepted Answer

Sewage backups occur for a variety of reasons, many of which can be completely out of your control. For example:

Sanitary Main Blocked: When a blockage occurs at a city’s main sanitary line and is not addressed promptly enough, it can cause backups for several homes and businesses surrounding the area of the blockage.

Aging Sewer System: The average age for a sewer system is around 30 years old. There are several homes and businesses that have backups occur within them simply because of an older system.

Tree Roots: If you have a large tree in your yard, its roots can slowly grow to break through the sewage pipes. This kind of damage is slow, but can be disastrous once the root(s) fully block the line.

Question 34

How does the water mitigation process work?

Accepted Answer

Water cleanup is a multi-phase process, with the first step being removing all standing water from flooring, carpet, and all other affected materials. Once the water is removed, dehumidifiers and other specialized equipment are used to dry the areas. This can take multiple days, depending on the amount of water, the space affected and the temperature used to dry. After the process is complete, we use moisture meters and thermal imaging cameras (when applicable) to make sure your home is thoroughly dry. Fixing water damage may also involve drywall removal, carpet cleaning, wood floor repair, odor control, air duct cleaning, and mold mitigation.

(Note: Reconstruction is only necessary if the structural contents have been soaked in water for long periods of time and are compromised)

Question 35

There's flooding in my home/ building should I call my insurance company first?

Accepted Answer

No. Most insurance companies prefer you call a water damage restoration company to begin cleanup and fix the damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further flood damage.

Question 36

How much does it cost to fix water damage?

Accepted Answer

The cost of water damage cleanup varies greatly based on the size of the flooded area and the amount of time needed to handle the repair. If your insurance policy covers water damage restoration, you are usually only responsible for the deductible. Because water can move so quickly and be very destructive, there can be even bigger problems like mold growth and structural damage if not promptly removed with the right equipment. When done properly, fixing water damage can take several days and many labor hours to complete, which have varying costs.

Question 37

What are the different categories of water?

Accepted Answer

Water damage is divided into three categories based on its severity of health hazard:

Category 1 (clean water): Poses no harm to people. Often flooding caused by sink or bathtub overflow or an appliance malfunction such as a water heater or washing machine.

Category 2 (grey water): Potential to cause harm or illness to people. This category involves water with a considerable amount of contaminants, which can be chemical, physical or biological

Category 3 (black water): Extremely hazardous to people. Can cause severe illness and contains pathogens. Sources can come from river or lake water, ground surface water, and sewage backups.

Question 38

How do I know if I have water damage?

Accepted Answer

Water/Flood damage can sometimes be hidden with a not-so-obvious source like a slow-leaking roof or appliance. Some signs of hidden water damage include peeling wallpaper or paint, moisture and condensation in carpet or other floorings, visible mold, musty odors, and patches of discoloration/warping in ceiling tiles.

Question 39

How should I prepare for a water damage cleanup?

Accepted Answer

We will want to know exactly what the source of the leak is, so if you believe it's a plumbing issue, contact a plumber first to isolate and correct the active leak. (We can provide references!)
Call Mitigation & Cleanup or submit a Contact Form
Do your best to dry and reduce water in the affected area
Rest easy, knowing the job is being handled by certified professionals

OneCall Mitigation & Cleanup

Business Details

About

Location

Hours

Products & Services

OneCall - Services

services

Junk Removal

Vehicle and Equipment Decontamination

Rodent Waste Removal

Odor Abatement

Fire Damage Restoration

Smoke Damage Restoration

Water Damage Restoration

Reviews

Frequently Asked Questions About OneCall Mitigation & Cleanup