Carpet King and Flooring

Reviews

• WM

  Wendy Marx

  Apr 6, 2026
  5.0
  Excellent service and product and they go out of their way to ensure you are satisfied. I highly recommend them.
• CT

  Christopher Takacs

  Jan 10, 2026
  5.0
  Stephen at Carpet King was super helpful in helping us find LVP flooring and a runner for our basement renovation. Great choices, competitive pricing and top notch service. We’ll be using and referring Carpet King for future work.
• SR

  Sandra Roberto

  Jun 14, 2024
  5.0
  I had a very positive experience with Mike when I purchased the carpet and with the installation crew who did a great job. They were professional and courteous and I would definitely buy from them again.
• JS

  Jeanine Stevener

  Jun 11, 2024
  5.0
  Steve and his team are fantastic. They're incredibly easy to work with. I've gotten runners from them twice, as well as wall-to-wall carpeting in my basement. The installers are quick and thorough, leaving the place spotless afterward. As a decorator, I refer them to all my clients—they make my job so much easier!
• MS

  Michele Slater

  Feb 15, 2015
  1.0
  I wanted to give my business to a mom & pop store instead of a big box or department store when I needed carpeting for my steps and landing in my house so I went to Carpet King. I was satisfied with the work (it was basic carpeting & padding) and price. So when it came time to buy an area rug I went back to Carpet King. After waiting around the Norwalk store for 30 min to be helped, I looked around myself and and found an area rug I liked. I finally had a salesperson help me and asked about the rug. It's 8'x10', black with a contemporary design at opposite corners. I really loved it. I bought it. Setting up delivery was a nightmare since they don't deliver on the weekend (what?!). Finally, I had an appt for between 9-12PM. They showed up at my door at 7:30 and I wasn't even up yet. Before they could come in I saw a tear in the padding. I refused delivery. Setting up delivery again was again a nightmare. Because they don't deliver on the weekends, and I work, and they only deliver during the day, it took weeks. Finally I got delivery, padding was fine. I loved the way it looked in my home. However, the carpet being black, shows every single speck of dust and anything else that might be on your feet or in the air. I called Carpet King after owning the carpet for 2 months and explained the problem. Their answer "oh yeah, black shows everything." I said "then why didn't the salesman point that out to me?" No answer. Can I exchange it? No, only within 3 days!!! I said "It's only me in the house. The carpet is still brand new. I don't want a refund, and I'll buy something else." No, they'd have to speak to the manager and call me back. I have never received a call back. If I bought this rug from a big box or department store I would have been able to return it with ease. This is why mom & pop stores are going out of business; bad customer service, non-disclosure of facts, poor sales help and terrible return policies. Needless to say I won't be returning to Carpet King...ever again.

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