Warm Welcome Heating, Cooling, & Plumbing

Reviews

• MP

  Marco P

  3 days ago
  1.0
  AVOID. STAY AWAY. I do not post on review sites but the public must be aware of this company. I bought for over $9,000 a new furnace a month ago from Warm Welcome. A "membership" was included as part of the purchase price. As part of the membership, they come to the house for free to do a water heater flush. There was a liquid leaking from the one month old furnace. The tech said a pipe that they installed was lose. I do not believe that this should happen on a newly installed unit. The tech quickly found a problem part with my water heater. He took the part off of the unit and showed me the problem. He held my small part in one hand and held a replacement part in his other hand. I asked him how much to make the replacement and he quoted me over $350. It immediately struck me as odd that such a small, innocuous hand held part would cost so much to install, seeing as it only took a few minutes to uninstall the old one. While the tech was standing with me, I looked up how much the part cost on Google. It retailed for between $25 and $50! I asked why they would charge me so much for such an inexpensive part. The tech response was 1) travel time, 2) labor, 3) markup and 4) overhead. As to 1), I explained that the travel time was included in my membership. As to 2), the labor involved would have been similar to the time to put back my original part, which took only a few minutes to take out, and which he had to put back anyway if I did not order the new part. I have subsequently confirmed that there is not much labor involved to install the part. As to 3), I would think that as a dealer, the company would receive better pricing on the part than the general public. How much markup is reasonable on a $25 retail part? As to 4), how much overhead are they reasonably entitled to on a quick installation of a $25 part? I expressed my unhappiness. The tech said his manager would give me a 10% discount. I declined the still inadequate price. The tech hopefully put the part back correctly and left. An hour or so later, the company called me to discuss my unhappiness. It became obvious early on in the call that the purpose of his call was not to listen but to again reiterate the 4 points that the tech mentioned. He interrupted often, instead of letting a "member" fully air his problems with the service. He said he could not understand why I was unhappy as I did not buy the part. He refused to acknowledge that even the unsuccessful attempt to rip off an existing $9,000 customer was wrong. I explained to him that based on the furnace leak after one month and the excessive price on the small replacement part, that I was concerned about what could happen in the future with the furnace and the water heater that the company now partially took apart. He actually agreed that this was a legitimate concern! Will they stand by the warranty on the furnace or try to get around it? It is clear to me now based on the way I was just treated that originally I probably did not need a new furnace and was overcharged for it. Their "membership" is just a way for them to get into your home and drum up more over priced business for themselves. YOU HAVE BEEN WARNED. Thank you for your response. I do find it interesting as to what you chose not to respond to directly. I disagree that you provide "thorough service". If I did not have you back to fix the leak, it would still be a problem. Also, your work should not be leaking after only one month if your service was thorough. You now offer some new excuses as for your disproportionately high price. As to those excuses, in no way do they justify a 1300% markup. Again, doesn't my membership cover some if not most of those factors? If not, what is the value of a membership? You are far from transparent in your pricing. I was given no transparent breakdown of the $350 price quote. Please now breakdown in detail (diagnostics, skilled labor, warranty, operational costs, etc...) how a retail $25 part would cost me $350? Your small discount offered was a poor gesture of goodwill.
• LC

  Linda Courtie

  5 days ago
  5.0
  I was very pleased with the service I received from Warm Welcome Eating, Cooling and Plumbing. My technician was friendly, informative and answered all my questions.
• MD

  Max Demby

  Oct 5, 2026
  5.0
  Excellent customer experience during Lukas’ visit. He was knowledgeable, courteous, and very helpful in explaining the details of our water heater. Thanks Lukas!!
• CH

  Cheryl Hammack

  Oct 2, 2026
  5.0
  Houston was great! This is the 2nd time he has been out to service my tankless water heater. Very friendly, courtesy and timely. Communicated well, arrived within timeframe, called ahead letting me know he was on his way. No pushy upselling. Respectful of my property and dogs. Very good experience.
• JS

  Jake Shade

  Sep 14, 2026
  5.0
  I had a 6 inch vent installed in an exterior wall for an over the range hood. Everyone at warm welcome did a wonderful job making sure that the job was done correctly. I am quite particular and warm welcome took the time to make sure I was satisfied. Tanessa did a fantastic job keeping me in the loop and Josh did a wonderful job installing the vent. Out of 20 companies I called, this was the only one that was willing to install this vent and at a reasonable price. I am very satisfied with the work that was completed and I would recommend warm welcome to anyone who needs a hood vent installed in their kitchen. Warm welcome has integrity and that's rare these days.