Jim Needham Heating Cooling Plumbing and Drain

Reviews

• JM

  Jesse Middleton

  Aug 22, 2026
  5.0
  We had a great experience with Jim Needham Plumbing, Heating, Cooling & Electrical replacing both our AC and furnace. Parker Terry was fantastic to work with from the beginning. He was knowledgeable, honest, and never tried to oversell us on something we didn’t need. He took the time to understand what we were looking for, explained our options, and helped us choose the right system for our home. Dylan and Alex handled the installation and were equally great. They were professional, courteous, and worked quickly while still doing an excellent job. We have little kids at home, and they went out of their way to be respectful of nap times and keep the noise down whenever the kids were sleeping, which we really appreciated. They also followed through after the installation. When we had a few questions the next day, they called us and took the time to explain everything we needed to know. From the initial conversation through the completed installation, everyone was reliable, knowledgeable, and professional. We would absolutely recommend Jim Needham and especially Parker, Dylan, and Alex. Thank you for taking such great care of our family and our home!
• KK

  Kathryn Kester

  Aug 14, 2026
  1.0
  I have never written a public review before now as it's not my nature to escalate like this, but wanted to share my experience to hopefully finally get a response from this company and to warn others about my experience thus far. I purchased a brand new AC unit with all the bells and whistles in April 2026 for $15k with the promise of close to $9k in state and federal rebates if I went with the higher priced option. They said it would take typically 4-6 weeks to process and receive funds back. I was already pretty hesitant about the idea of rebates, but they assured me it was legit. Come August 2026 (5 months later!), checking the mail every week for checks, we realized there must be an issue. I called 3 times in 3 weeks and was told something different each time. I was promised follow up and no outreach ever occurred. Turns out, the rebates I was promised were NEVER HANDLED, never even submitted. They even acknowledged that this is now a known issue (some document required by Xcel they didn't know about, so they say) and I am not the only one who has called about this. Clearly they have a process issue and aren't following up to address it properly. The lack of care post sale is extremely disappointing to say the least. I am still waiting to hear back and as I continue to wait, I have to pay on a 15k loan instead of a ~7k loan every month as we were going to use these rebates to pay down the original purchase. I should not have to be the one to realize THEY didn't submit the right paperwork to begin with and I certainly shouldn't have to be the one to continuously follow up on next steps with zero return calls from them, even when promised. We aren't talking chump change here, it's a significant amount of money!! Not to mention, the install wasn't completed the day they said it would be, they had to return days later to finish it while we had no AC. AND, the install was not done correctly and the second technician had to come back AGAIN to address a loud sound that was coming out of the unit, which wasn't sealed properly the first time. For a company that seemingly prides itself on customer reviews, I could never recommend their services at this point. I hope they can change my mind and if they do, I will update this post.
• JR

  Jeff Roper

  Aug 12, 2026
  1.0
  My elderly father had a tank style water heater start leaking in his house on a Sunday afternoon. Our trusted repair man for this type of thing was away for a family emergency. Jim Needham's tech came out and was very courteous and professional. He explained the new code requirements and regulatory constraints and upsold a top-of-the-line tankless unit. The quote was roughly $11,000 installed, permitted and inspected. This seemed an astronomical amount, but we were assured that we had 30 days to get a price match guaranteed on competitive quotes. This is what sealed the deal. There was no discussion of their terms and criteria for the competitive quotes. The tech spent approx. 10 hours over two days completing the work. It appeared to be good workmanship. The next business day we started getting quotes from other installers including Home Depot and some other smaller businesses. Which came in at about half of what Jim Needham charged. We also looked up the retail price for the tankless water heater that was installed. It was in the $1,800 ballpark. Even if ancillary parts and materials cost as much as the unit itself (which they absolutely don't), and you throw in $500 for the permit and inspection, and the remaining expense is considered labor, it's a rate in the ballpark of $700-$800 PER HOUR! Upon contacting Jim Needham things got contentious quickly, we were informed that they do not itemize their invoices, so you can't see what the expenses are allocated to. They call this "flat-rate." If you want a quote from a competitor to exercise the 30-day price match option, it has to be from a company on a list they specify, which all have the same business practices and fee structure. There is a definite appearance an organized racket. Of service providers like Jim Needham and those on the approved competitive quote list taking advantage of customers in urgent need, reassuring them with a price match option only involving a network of big businesses with big fleets of vehicles and big ad budgets colluding to fix the fee structure in the area.
• AZ

  Amy Zalazar

  Aug 11, 2026
  2.0
  I use this company once before and I got a straight to the point straight shooter technician that fixed the problem. This made me call them again when I knew I needed to change out the motor but I am in Africa so I couldn't do it myself. They sent out Austin. It's a real shame Austin couldn't be as straight shooter as well? Came in with a $4,000 estimate for $500 job. Austin exaggerated to me over the phone the circumstances and attempted to use fear tactics if I didn't get all the concerns fixed is pay the price later. My mind air conditioning is a luxury and I shared it's not something I'm going to invest a lot of money into. There's no way Jose am I paying $1700 just for a motor installation. So Austin, I actually do my own maintenance on my house and if I was not in Africa I wouldn't have called you for the situation. Had you just come in straight with this is what it's going to cost for the motor and this is what it's going to cost for the labor I would have used your company's business. I even cued you in I wanted a no frills fix job costing in the hundreds. The $4,000 estimate of how I now needed to change the motor to my furnace in addition to the motor to the air conditioning and it needed to be clean because it was dirty and the contactor unit needed to be changed out in addition to a new motor was just not reading the room and listening to the customer. Got a guy coming out now Monday that's doing the job for $400. I can't blame air conditioning companies for trying to capitalize on business when it's the heat of the summer. But I've gone several Summers without air conditioning and I'll go several more if I have to before I would overpay for a simple job.
• JD

  Josh Deal

  Aug 11, 2026
  5.0
  Jacob G is the man! I got a phone call at work, my wife. She’s in Boulder cleaning our Airbnb for the next guest arriving in just 2 hours. I was expecting “all done” - but I was sadly mistaken. Our kitchen drain was horribly clogged, and the garbage disposal jammed. I was in no position to drop everything and help. My poor wife, already having a bad day cleaning up after a particularly dirty guest, was stressed to the limit. She didn’t know what to do. So I called Jim Needham and told them it was an emergency. Within 5 minutes, I received a call from Jacob G. “On the way, 30 minutes out.” Phew, thankfully someone was available in time to fix this for our next guest. Right on time, Jacob arrived. He was extremely kind and respectful to my wife. Thankfully it was just a clogged drain. The last guest tried to throw tea bags down the garbage disposal and jammed the whole system. Jacob handled the problem with ease. When he was done, my wife called me. She was completely relieved. Jacob fixed the problem an hour and a half before our tight deadline. Dealing with sloppy Airbnb guests just became a little more bearable thanks to Jacob and Jim Needham. If you need a plumbing problem fixed within 30-60 minutes at a great price, call Jim Needham. Frankly, I’m shocked!