Builders FirstSource

Reviews

• PS

  PChes Ski

  Apr 25, 2025
  5.0
  Great service, helped by Janelle in taking my order for a few 10-foot treated posts. Delivery was flawless and timely. Price was very competitive and posts are excellent. Will do business there again. (I was there Apr 22, 2025)
• MT

  Mike Trujillo

  Jun 5, 2024
  1.0
  I ordered over $17k In materials, I get told a day that my lumber should arrive June 4th 9 AM so I have my contractors there. Nothing shows up 2 PM. My contractors call again lumber still not loaded up. My contractors have to leave my contractors. My lumber will be the first one on the truck leaving at 6:30 in the morning, june 5th My contractor show up no lumber. I call Alpine talk to the manager Phil. He said he would go check on what’s going on and give me a call back. I never get a call back. I called my contractors. They said they finally got over there and they were finally loaded up at 9:30 this morning. You spent 17 K and can’t even get a courteous call and tell somebody what the issues are instead you get a bunch of lies I think I would definitely go with another company even if I have to spend more money next time
• AH

  Anthony Herrera

  Jul 7, 2021
  3.0
  I'm sure it will get better for me next time. Took way too long to get what I came for.
• LM

  Lua Mahaney

  Apr 15, 2021
  1.0
  Very inconsistent communication and lack of professionalism. Every time I called this place I received very different information and employees would list off who they thought I talked to previously so they could throw that person under the bus for the incorrect information. The lumber yard itself is disorganized and forget asking if they know what they have because what one person says won't match what another one says and definitely won't match what's in the yard. Either way, I found something, asked for a price, built an estimate around that pricing, got it approved, called literally the next business day and the price was 50% more. They argued it was COVID. I've been running my construction business through COVID also and never once has a cost of supply gone up 50% in one business day. There is a shortage though and so I paid the difference at my own profit loss and they did not care at all, threw someone else under the bus obviously. Oh and the price they actually charged me was higher than what they said they were charging me on top of that. Didn't stop there though because why would it? They gave my contractor who I sent to pick it up grief too saying we needed an order number they never gave me. I wonder whose fault that was? Haha. Sounds to me like everyone needs to get fired or retrained, no one here knows what's going on.

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