Builders FirstSource

Reviews

• KG

  Keely Gohl

  Apr 24, 2021
  1.0
  Their website has said they're open several times and we go to find they're closed every time. Today they said they were closed to us but were helping another couple so apparently they're only open to help certain people. The employee helping them told us he didn't know when they'd be open again. Then as we left he said they're open at 7:00 a.m. Monday. So clearly they have an issue picking a story and sticking to it.
• JC

  Jeff Curran

  Apr 19, 2021
  5.0
  Great lumber yard, excellent selection in great condition( i.e.straight), focused, knowledgeable staff.
• LM

  Lua Mahaney

  Apr 15, 2021
  1.0
  Very inconsistent communication and lack of professionalism. Every time I called this place I received very different information and employees would list off who they thought I talked to previously so they could throw that person under the bus for the incorrect information. The lumber yard itself is disorganized and forget asking if they know what they have because what one person says won't match what another one says and definitely won't match what's in the yard. Either way, I found something, asked for a price, built an estimate around that pricing, got it approved, called literally the next business day and the price was 50% more. They argued it was COVID. I've been running my construction business through COVID also and never once has a cost of supply gone up 50% in one business day. There is a shortage though and so I paid the difference at my own profit loss and they did not care at all, threw someone else under the bus obviously. Oh and the price they actually charged me was higher than what they said they were charging me on top of that. Didn't stop there though because why would it? They gave my contractor who I sent to pick it up grief too saying we needed an order number they never gave me. I wonder whose fault that was? Haha. Sounds to me like everyone needs to get fired or retrained, no one here knows what's going on.
• TT

  Trisha

  Jul 25, 2020
  5.0
  Ordered from here a few times to build our pergola. The ladies here are top notch! They had helpful suggestions, and could answer my questions quickly. Plus, we got both our orders of wood super quickly--in just a couple days! One order was short a couple of pieces and they ran it right over!
• HV

  Holly Vigil

  Jun 29, 2020
  5.0
  Always professional

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