Lumber Liquidators

Reviews

• ML

  Miles Loftin

  Aug 25, 2024
  5.0
  Super helpful folks! Great materials at great prices
• KW

  Kristin Westerhorstmann

  Feb 1, 2022
  1.0
  My partner and I purchased a large amount of flooring from LL Flooring at the end of September of 2021 to replace the flooring in our home. The order was over $7,000 and was based on measurements that one of LL's representatives did. The order was for a large amount of the copper barrel oak colored luxury vinyl plank. We used a different contractor for the installation, which took nearly a month to complete and he did not start immediately after we purchased the materials from LL Flooring. When our contractor started, he told us that we had far more materials than we needed and that the person who provided measurements must have measured incorrectly. This resulted in over unused 20 boxes of flooring and materials purchased for approximately $1,100. My partner contacted LL flooring about the surplus of material and was told that we would be able to return any flooring that was unused and made no mention about a return policy. We tried to return the 20 boxes of flooring in January and was told, for the very first time, that there was a 90 day return policy and that the most they could do was give us store credit. We were approximately one week beyond the 90 day return policy. When we got home, we checked our receipt and there was no mention of a 90 day return policy. I tried to contact LL Flooring via email to better explain our situation and was told that while LL Flooring COULD authorize a return after the 90 day policy, the most they would do for us is give us store credit. We were also told by a representative that the flooring itself was "basically bullet proof," and were then advised by our installation contractor that we should be careful moving any furniture on the new floors because of how easily they scratched. We conclude our experience with LL Flooring feeling very taken advantage of and lied to, and out over $1000. We recommend you look elsewhere for flooring needs.
• EH

  Eric Hughes

  Dec 14, 2018
  1.0
  Their even lucky to get one star! I had better experience and luck at the DMV then this place! Customer service sucks manager Gene is a JOKE and we had NO guidance or communication on our flooring. I would NOT reccomend this place to anyone.
• CG

  Chris George

  Nov 7, 2018
  5.0
  Great guys to deal with a reasonable prices.

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