AAA Service Plumbing, Heating & Electric

Reviews

• TQ

  Ty Quirk

  1 day ago
  1.0
  Unfortunately, I feel compelled to leave this review—not only to warn others, but also in hopes of getting a manager’s attention and having this issue resolved as quickly as possible. I will gladly remove or update this review once the situation is resolved. I was out of town when our water heater burst, leaving my wife to deal with the situation while I was away. We have a home warranty through American Home Shield (AHS), but because of the active leak, we needed a plumber at the house as soon as possible to address the immediate issue. My wife contacted your company, and Graham came out to the property. He determined that the water heater needed to be replaced. I specifically spoke with my wife not to authorize a replacement, because our AHS home warranty covers water heater replacement. I then spoke directly with Graham over the phone and told him that we would not be moving forward with the replacement because we intended to have our home warranty company handle it, I told him I would pay for the service and trip fee for his time. Graham told me that he was partnered with AHS and said he could “write the report” in a way that would allow us to be reimbursed for the replacement. Based on that representation, we proceeded with having the water heater replaced. Afterward, I contacted American home shield to confirm the reimbursement process. I was told that they have no record of the arrangement Graham described, that they do not handle reimbursements in the manner explained to me, and that I needed to go through their normal process for a replacement. At this point, I feel that I was misled about the relationship between your company and American home shield and about my ability to receive reimbursement. Had I been given accurate information, I would not have authorized the replacement and would have gone directly through my home warranty company. I am requesting that management review this situation immediately. I am seeking either: 1. Full reimbursement for the water heater replacement, based on the representations made to me by Graham; or 2. For your company to remove and take back the water heater and reimburse at no cost to me, allowing me to proceed through the proper AHS process; or 3. A clear explanation from Graham and management regarding his statement that he “works with” AHS, that he has handled situations like this before, and that the report could be written in a way that would result in reimbursement. I have no issue paying for legitimate services, but I do have an issue with making a significant purchase based on information that I later discovered was not consistent with what my home warranty company told me. I would appreciate a manager contacting me as soon as possible so we can resolve this directly. Again, I will gladly remove or update this review once the matter has been fairly resolved.
• NI

  Nola Iden

  1 day ago
  2.0
  Im in the process of shopping around and heard great things about AAA. Their sales rep was super knowledgeable. However, their sales techniques are WAY too aggressive. I was very uncomfortable with AAA TELLING ME that they were coming by for follow up appointments - I would get scheduled appt texts and have to call and say, "no, don't come". Then the sales report would text me (and way too early in the morning. This is unprofessional. I get that this is a booming business with a lot of competition but your services & prices should speak for itself without the harassment
• DS

  David Stern

  4 days ago
  5.0
  I could not be more pleased. AAA Service is a first rate company and the employees that helped me recover my electrical needs were the best representatives of this excellent company. I would like to thank the following individuals for their professionalism and technical skills. Jake Stackawitz and his associate JT Joey Meraz and Hayden? - The installers. and Brian Bach All of these gentlemen were truly outstanding. Personable, knowledgeable and explained everything perfectly. I am really pleased in every way and will continue to do business with AAA Service above all others. All these gentlemen provided the face and reputation of a terrific company. Thank you greatly.
• LM

  Lindy muniz

  6 days ago
  5.0
  We had multiple issues with our house. Team came in and were so professional,helpful and friendly. We couldn’t believe how much work they did in 6 hours! Replaced gas lines,electrical panel, outlets,switches,water heater, copper pipes. I would recommend this company to anyone who is looking to make their home safe, especially if home has original old pipes,etc. James J, Hayden , English and Joey. Several others were here too but left early. Didn’t get a picture of them. Thank you!
• MV

  Mike Viola

  Aug 20, 2026
  5.0
  We had an issue with basement flooding and called a couple of plumber services to come take a look. My experience with AAA was great and gave me the impression that its a company that operates with honesty and fairness. Ray and Tyler R. were both awesome. They checked out the issue, were very thorough in their testing, and went above and beyond to make a diagnosis that this wasn't a plumbing problem and that I should contact a wayer proofing specialist. They didn't charge me for the visit or make any effort to upsell. While they couldn't fix the problem, they definitely helped and I will be calling AAA if we have any issues in the future.

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