Basset Home Services

Reviews

• JF

  Jay Fulmer

  today
  5.0
  The wheel which turns the blower was failing. Zach came out and replaced it. He did a great job, performing the work quickly but with care. The blower works better now then when it was first installed.
• JH

  Jaclyn Hudson

  Oct 5, 2026
  2.0
  The services themselves have been adequate, though they recommended upgrading something something (and a second recommendation on the same item said differently). Do not do their membership. They are not coordinated. I called to cancel a service twice and they still came out, then called again saying they came. I am not saying I won’t use them in an emergency, as the technicians themselves have been okay. I currently do not trust their recommendations though and their scheduling team needs work.
• CC

  Chong Clay

  Oct 1, 2026
  5.0
  Eric was great. We have had people come work on our furnace before. He outperformed all of them by a wide margin. He explained what he was doing and why. It was a real pleasure having him in our home. He will be back in a few days to install a full home humidity system. Looking forward to having him in our home again to complete installing the humidity system.
• BB

  Brumpy

  Sep 30, 2026
  5.0
  I recently had some winter maintenance completed on my furnace, and Ilan came over to help me out. He was incredibly professional and completed the job in a timely manner. While he was here, I inquired about adding AC to my Carrier furnace, and Ilan was more than helpful in pointing me in the right direction. I then followed up with Wayne to discuss the AC project. He provided me with a fair quote to get things rolling, and we got everything scheduled right away. On the day of the installation, Jordan and Eliot (the HVAC Technicians), Donnie (the Electrician), and an apprentice came over. They got right to work and wrapped up the entire project by that afternoon! Everyone I spoke with at Basset Home Service—whether on the phone in the office or in my home—was polite, professional, and eager to help our family out. If I have another repair or project in mind, I wouldn't hesitate to call them again for their assistance. Highly recommended!
• SS

  Samuel Silva

  Sep 28, 2026
  2.0
  I had my AC and furnace replaced by this company for about $17,300, about one year ago. I had cheaper quotes, but decided to pay more and go with a local company because I expected better service and support if any issues came up. I live in a split-level home, and from the beginning I was very clear that one of my main concerns was getting adequate airflow and cooling upstairs. Since I already needed to replace the furnace and wanted to add whole-house AC, I specifically wanted the entire system addressed at the same time rather than having to add more equipment later. The system was installed during the winter, and the heating seemed fine. Once summer arrived, however, the problem became obvious. I basically have to choose between making the lower level uncomfortably cold or having the upper level too warm. I routinely see an 8–9°F temperature difference between the two levels. I contacted them about the issue, hoping they would address the airflow or system design. Their proposed solution was for me to spend approximately another $9,000 on a mini-split for the main bedroom. That was very disappointing given that I had already spent over $17,000 with the expectation of having effective AC throughout the house. Another frustration has been the amount of upselling during scheduled maintenance visits. There always seems to be another product or upgrade being recommended—whole-house humidifier, sanitization system, mini-split, etc. It has made the service experience feel more focused on selling additional equipment than addressing the original concern. The equipment works, and I haven't had a major mechanical failure, which is why I wouldn't give the company the lowest possible rating. But considering the price I paid, the unresolved temperature imbalance, and the proposed $9,000 solution to a concern I raised from the beginning, I expected considerably better. In hindsight, I feel I may have been better off going with one of the less expensive options, including the contractor recommended through Lowe's Pro.

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