Prime Plumbing & Heating

Reviews

• CQ

  Chasney Q

  2 days ago
  5.0
  I had a great experience with Prime Plumbing & Heating! Ashley was friendly and helpful, and I appreciate her communication and willingness to help. Lael and his helper, Jose, are also great, and I appreciate the work they do and the effort they put into helping customers. It’s clear that the team values providing good customer service. Thank you, Ashley, Lael, and Jose, for your help and professionalism! I would recommend reaching out to Prime Plumbing & Heating for your plumbing and heating needs.
• TJ

  Tatum Jones

  2 days ago
  5.0
  Ashley was absolutely wonderful to work with! She made the entire experience with Prime feel easy and showed a genuine commitment to getting the job done. We really appreciated her communication, attention to detail, and willingness to go the extra mile. She made us feel like a priority and gave us confidence that we were in great hands. Working with Ashley and Prime was such a positive experience. Having someone who cares about following through and making sure everything comes together makes all the difference, and Ashley did exactly that. We’re so grateful for her hard work and would highly recommend Ashley and the Prime team!
• KS

  kyle stieb

  2 days ago
  5.0
  Absolutely outstanding service from start to finish! Ashley was a total rock star and went above and beyond to make sure everything went smoothly. She was professional, friendly, knowledgeable, and a pleasure to work with. It's always great to deal with someone who genuinely cares about customers and takes pride in what they do. The entire experience was excellent, and Ashley deserves a huge shoutout for being amazing at what she does! I highly recommend this plumbing company to anyone looking for great service and a team that truly cares. Five stars all the way! 🔧👏
• TR

  Terrie Ray

  6 days ago
  1.0
  I DO NOT recommend for gas line work—major life-safety violation. Prime Plumbing replaced a gas valve at my home but left the live appliance flex line connection completely unchecked. When I explicitly and repeatedly requested that the technician perform a safety leak test on the live fittings before leaving, he refused, claiming a leak test was "unnecessary because flexes don't leak, and he had used sealant." Because he walked away from a live, unchecked gas line, I had to call Xcel Energy out for an emergency inspection. Xcel confirmed that a leak test is always safety-mandated for new connections. To make matters worse, management aggressively demanded full payment ($306) for an incomplete, dangerous job, despite admitting they overheard my request for a leak test. They only adjusted the bill down after I stopped payment on the check. Incompetent, hazardous work and hostile management. Avoid them for your own safety. UPDATE (10/12/2026): Do not let the company’s public reply mislead you. Their claim that a soapy-solution test occurred is entirely fabricated. I hold the physical yellow Xcel Energy safety tag dated 10/1/26 proving the utility company—not Prime Plumbing—had to perform the safety check after the technician drove away. Furthermore, on October 9, in direct retaliation for this truthful review, Prime Plumbing served me with a high-pressure legal Cease & Desist letter demanding its permanent removal under threat of immediate lawsuits. I refuse to be intimidated by legal bullying. The physical documentation, including Xcel's emergency logs and the company's conflicting invoices, has been safely preserved.
• DB

  Dylan Battaglia

  Oct 5, 2026
  1.0
  Had a technician come and look at an error code that kept tripping my tankless water heater. The tech came looked at the unit and the inlet and exhaust. Said he didn’t see anything wrong and just proceeded to say I needed to flush the unit and that would probably fix it. He quoted me almost 1600$ because he said it was missing some valves to properly do the flush. I declined as the unit is under warranty so I called the manufacturer. We troubleshot the issue of the inlet port filter had some build up. I washed it and replaced it and the unit works perfect. This company basically tried to steal 1600$ for nothing. This is a shame I already talked to the manager but this is a warning to all. Don’t take anyone’s word for something do your research. AI saved me 1600$ just with some simple searches and recommendations.