Steve's Plumbing Heating & Air Conditioning

Reviews

• LK

  Linda Knowles

  2 days ago
  5.0
  Outstanding customer service and outstanding work done to install Complete A/C heating system in my home. 29 years ago Steve’s 5 Star Service installed my old one with the same care and honesty. . I can’t say enough for all the employees who came to my home, including Angel, Jose, Jon and Jessie. I would definitely recommend Steve’s 5 Star Service.. Also replacing old ductwork which is original from 1979. Employees also worked in this over 100 degree heat ! Thank you , I appreciate all of you.
• ZI

  Zgub Ief

  Aug 20, 2026
  5.0
  We called this company to give us a quote coz the AC at my house in Rialto just stopped working for days during this hot summer. We found out that the AC was maybe over 20+ years from the original owners. Supervisor Angel waited patiently and gave us a good quote and matched up the other company’s warranty. The techs Andy, Jesse, Chris worked hard in my attic and at the backyard at a 105 degree weather with no AC the whole day. Jon, the manager came the next day to finish up the wiring and make sure everything worked. I asked them to change my thermostat as it’s included and they guided me from the main control and with the phone app. They even have a tap to pay to make payment easier. These people have good customer service and I will recommend them to my families as well.
• EE

  Evelyn

  Aug 19, 2026
  5.0
  I have had Steve's 5 Star Service for several years for yearly maintenance check-ups on our AC/Furnace Unit and plumbing. I have used them in the past to help with some plumbing issues we had. Part 1: This past Saturday our air conditioner stopped running. Of course it is the weekend so I asked for an appointment and was given one on Monday. On Monday morning Chris Urzua came and checked the AC/Furnace unit. On this inspection there were several issues regarding the furnace electrical system that did not allow for proper functioning of the unit - all in 90 degree plus weather. He was patient in answering all of the questions that I had, regarding what was going on with the unit, what options we had and the cost involved. Chris also took the time to answer questions that my husband had when I called him at work. He called in to Steve's 5 Star and let us know that the parts/unit were in stock and could be replaced the next day. We opted for a full replacement of the furnace unit. Chris also checked the outside AC unit and let us know that this was looking good. Chris was professional in his interactions and had great patience in answering the many questions that I had. Part 2: Tuesday - A text was sent letting me know who the installer would be that was coming to our home. I greatly appreciate this feature. Jose Arellano and Brad came. When I made them aware of garbage pick-up that day, they were gracious, emptied all of the supplies that were needed into the garage and then moved the truck into an empty parking space. This allowed garage pick up from our building. They went about their business of hauling in and installing a new furnace and thermostat. It was tested for both the heat and cool air and how it moved throughout our home. Once again Jose was patient and helped to explain the different parts that I asked about and how to now use the new thermostat and how it could be set from my smart phone. As they were nearing the completion of testing, going outside with me to make sure that the AC unit was working okay a supervisor (Jon) came by the our home to check the work of the Jose and Brad. Once again, Jon identified himself and stated that they wanted to make sure that the job was done well. The cost for the new unit was reasonable - no one is ever wanting to pay out a large sum of money but when it is necessary you want to know that the work completed is of the highest quality. I believe that this is the case for the people who work art Steve's 5 Star Service. I have kept my service contract with Steve's 5 Star Service because they do their craft well. It was hot in our home while these men did the work. They were professional, kind, and courteous. This is one company that when they finish their work, they really clean up after themselves. Thank you to the technicians who worked with me, answering my countless questions and then really doing the hard work. For the service received and the amount of work that was done the price is reasonable.
• EL

  Ernest R. Linchangco

  Aug 14, 2026
  5.0
  Top notch service from Steve's AC. From initial visit to discussing options to day of install, it isn't hard to tell this team lives by the business name. First visit from Christian Flores was thorough. Many of our questions were discussed and answered. The day of install came and Andy, Javi, and Jesse all on-site to get flow of work delivered as promised. Detail oriented. Completed as promised a solid AC system for my house. Oh and yes, EXTRA points for lending us a portable AC unit letting us use it right from first visit all the way to day of install to cool down one part of the house in the middle of summer. Fully recommend to family and friends. Can tell this business has a great company culture. Great job all around.
• BS

  Breana Cumberland Smith

  Aug 5, 2026
  5.0
  The highest praise for Steve’s 5 Star Service! I’m absolutely astonished with their service and so happy I chose this company to handle my HVAC replacement. They provided white glove service from quotation all the way through installation. I was simple to book a same day inspection and quote request for a new HVAC unit online. The repair technician Angel Perez was just that, an absolute angel. He was unbelievably kind and knowledgeable. After meeting with him and hearing him speak to other members of the company over the phone, I knew this was a special company. The employees spoke to each other like family. Once I submitted my signed contact online, Angel thanked me for choosing them and welcomed me to the family. Contract provides excellent warranty on parts and labor. Unit included install of ecobee smart thermostat, which I am in love with! Not sure how I got by all this time without one. By far the best quoted price out of the four I received. On the day of installation I received a text update with a photo and name of the lead installation technician Jon Neves. He and his team arrived right now time and finished the work exactly at their provided estimated completion time. The team placed a mat by the front door entrance to my house, which was a very nice touch, covered carpeted areas where they would be walking. After the job was complete they vacuumed their work space and it was like they weren’t even in the house. The group of guys working in the installation took great care in everything they did. My installation required a crane to get the unit on top of my house and The Purple Crane was in and out quickly. The crane didn’t disrupt my neighbors or even the trash service that morning. The crane was in and out in less than 30 minutes. Highly recommend Steve’s 5 Star Service. They offer a service membership for less than $20 a month to handle HVAC tune ups, water heater flushes, and any service needs. You read that correctly, they also do plumbing! They will now be my go to for any plumbing needs. I’m due for a new water heater and I will be contacting them in the near future to handle my replacement. Steve’s 5 Star Service took such great care of my baby girl and I during the heat. They were urgent to get us some reprieve from the heat and cool air into our home again. They are the nicest group of people I’ve ever hired. True to their word, take great pride in their work, take respectful care of their customers and provide easy breezey service. Shout out to the wonderful team that assist me on this project: Angel Perez, Jon Neves, Brad, Javier and The Purple Crane. Thank you thank you! I cannot thank you all enough! It was a pleasure working with you. Breana Cumberland Smith Chino, CA