Good Guys Heating & Cooling

Reviews

• IW

  Ira Weiss

  3 days ago
  5.0
  These guys were awesome. Butch and Randy helped get the process started for me to get a new HVAC system (heat pump inverter). They were professional and thorough and it was obvious they were very experienced. They had very competitive pricing as well. Joe and Justin were the installers and they were respectful and did a great job. I would highly recommend these guys to anyone looking for service or new install. The only constructive criticism I would give is that they left the workspace in our upstairs bathroom a bit messy but overall a fantastic experience with good guys. 10/10
• DO

  David Oshiro

  Aug 11, 2026
  5.0
  Hi there! I wanted to share my appreciation to the Good guys heating & cooling company. My wife and I returned home from vacation it was 102 outside and our house was soo hot. I researched on google and came across there website and after reading the through the site and reading the reviews I booked an appt. I got a call for Crystal the next day, I told her my situation and she put my appt on priority due to the heat, and booked me an appt for today and a tech was out within 2 hrs. I was not able to be home at the time but my wife was at home and she was so happy with the work that tech Tim provided, knowledgeable, professional and lots of communication through the process and best of all he got it up and running! We also signed up for the maintenance plan they offer to help prevent any issues down the road or fix them before anything happens. I highly recommend this company and will them to my neighbors. Thank you Good Guys you definitely represent you name well!!
• AR

  Anastasia Rusnac

  Aug 5, 2026
  5.0
  I had a great experience with the AC technician, Jason Lee. He was professional, friendly, and very knowledgeable. He arrived on time, quickly diagnosed the issue, and explained everything clearly in a way that was easy to understand. He answered all of my questions with patience and made sure I knew exactly what was going on with my AC system. I really appreciated his honesty, attention to detail, and excellent customer service. It’s rare to find someone who is both skilled and genuinely cares about helping their customers. I highly recommend Jason to anyone looking for reliable and trustworthy HVAC service. Thank you, Jason, for the outstanding job!
• MV

  Marina Vitcova-Jingan

  Aug 5, 2026
  1.0
  We had a very disappointing experience with this company. We paid $100 for a service visit, expecting a diagnosis and an attempt to repair our AC. Instead, the technician immediately told us the entire system needed to be replaced and gave us a quote of $8,000–$10,000. There was little to no interest in actually troubleshooting or fixing the problem. The conversation focused almost entirely on financing options and selling us a new system. During a heat wave, with young children in our home, we were also told it would take at least two weeks to install the new unit. The salesperson who came to our home couldn’t give us direct answers and constantly referred to “his manager” instead of providing clear explanations or solutions. The most frustrating part? The very next day, we had another HVAC technician from a different company come out. He diagnosed the issue, replaced a single part for $50, and our AC has been working perfectly ever since. Based on our experience, this company seemed far more interested in selling a $10,000 replacement than repairing a system that only needed a minor fix. If you’re looking for honest diagnostics and repairs, I would recommend getting a second opinion before agreeing to an expensive replacement.
• DS

  Daniel Sizemore

  Aug 3, 2026
  5.0
  The Good Guys are amazing! After coming home from an ER visit, we walked into an extremely hot house because our AC had stopped working. It couldn’t have happened at a worse time. I called The Good Guys first thing in the morning, and from the moment Crystal answered the phone, I knew I had called the right company. Crystal was absolutely fantastic. She listened, was incredibly kind and compassionate, and immediately made us feel like our situation mattered. She understood the urgency and worked quickly to get a technician out to us as soon as possible. She kept us updated throughout the process, which really helped reduce the stress of an already difficult day. Jason, our technician, showed up with a huge smile, an incredible attitude, and so much positive energy. Before he even got started, he took the time to say hello to our giant dog, Hank, making him feel comfortable with a stranger in the house. That small gesture meant a lot to us and immediately put everyone at ease. From the start, Jason made it clear that his goal was to get our AC back up and running as quickly as possible. He diagnosed the problem efficiently, fixed it, and took the time to explain everything in a way that was easy to understand. He walked us through what had failed, why it happened, how he repaired it, and even gave us valuable information about the overall condition of our system and what to keep an eye on going forward. You can tell he genuinely cares about doing quality work and making sure his customers understand what’s going on. One thing that really stood out to me was Jason’s humility and appreciation for his team. During the visit, he made a point to express how grateful he was for Crystal and Jenna, saying that he and the other technicians couldn’t do their jobs without everything those two do behind the scenes. Hearing a technician go out of his way to recognize his coworkers spoke volumes about the culture at The Good Guys. It’s rare to see that kind of teamwork and mutual respect, and it’s clear that everyone there works together to provide the best experience possible for their customers. It’s becoming harder and harder to find companies that combine professionalism, knowledge, urgency, and genuine kindness, but The Good Guys absolutely delivered on all of it. Every person we interacted with made us feel like we were their top priority from the first phone call to the completed repair. Thank you, Crystal, Jenna, and Jason, for turning a stressful day into a genuinely positive experience. You took what started as one of the most frustrating days we’ve had in a while and made it so much easier with your professionalism, compassion, and outstanding customer service. If you’re looking for an HVAC company that truly cares about its customers—not just fixing the problem, but treating people with kindness and respect throughout the entire process—I can’t recommend The Good Guys highly enough.