Clean Water Systems & Stores Inc.

Reviews

• AW

  andrew west

  Jun 22, 2026
  1.0
  Purchased a carbon filter and ozone for my well to help with rotten egg smell. Sales process was smooth, order shipped no problem, product was all there with clear instructions. The technical support was poor, the egg smell still persisted. I understand my problem is unique, but the lack of follow up and communication is the real problem for me. I’m told Mathew is the only technical support position in the company and he doesn’t reply to my emails or VM’s. I escalated to Gerry whom I’m told is his manager- it’s been a week since I’ve sent 2 emails and 2 VM’s- still crickets. It’s a bummer they can’t help a customer out.
• MC

  Melissa Caudill

  Sep 20, 2025
  1.0
  Purchased a chlorinator system 3 months ago and pump stopped working for no reason was in a place where no water or elements could damage it . Installed correctly . Called to get it replaced had to wait for tech to call which wasn't done I had to call back and was told they would send a new pump and expedite by 2 people and send ups . Item was shipped but not expedited now have to wait a week for item and our house reeks of rotten egg smell . Matter was not handled to my satisfaction and feel like the product is cheaply made and should of not went bad after 3 months . I would rather havey money back then deal with this again over and over .
• DW

  D W

  Jun 24, 2020
  2.0
  I purchased the Pro Ox Air Iron filter system since I had iron in my water. Initially the unit worked but there is a huge design flaw which is the main reason not to buy this unit. The Iron sludge that is oxidizing in the top of the tank clogs all of the injectors/parts and then it fails to create the air pocket. This reduces the efficiency overall. Then it starts forcing water backwards into the chemical tank which blows the tube out of the connector and eventually overflows the tank. I called the clean water store 7 times over the course of a week for help - nothing but a machine. Covid is not an excuse since everybody else is working (and answering the phone) just fine from home. Maybe their other filters are better than this one but there is no excuse for not answering the phone (I sent emails too) so be advised. I'm trashing this unit after just 8 trouble filled months. What a waste.
• EN

  E N

  Feb 3, 2018
  1.0
  They edit out negative product reviews so that reviews shown are misleadingly positive.
• DG

  D G

  May 30, 2017
  4.0
  I received the sediment filter I ordered very quickly and initial product selection assistance was really good.

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