Fuse HVAC, Refrigeration, Electrical & Plumbing

Reviews

• MB

  Matt Bays

  1 day ago
  5.0
  Fuse Service finished installing a new Daikin heat pump and air handler. This is the first of three projects. We are waiting for a Fuse electrician to add a sub-panel needed replace our gas water heater with a heat pump. Starting with the estimator, who was very articulate and able to answer any questions that I had. Their prices seemed reasonable, plus it really helps that Silicon Valley Power has some really good rebates for converting to electric units. Good to know that Fuse has a department available to help with the rebate forms in case we need them. The installation team of Lex and Maxat did an excellent job. Very professional high quality results. Lex, whom replaced the supply duct work, exceeded my expectations by hanging the duct work from the roof freeing up floor space for additional attic storage. It thought it was up to me to patch and paint where the outdoor electrical box had been. As I started to patch the holes, they thanked me and told me they would finish and apply the touch up paint. They even picked up some color matched paint for that purpose. Maxat saw that the outdoor electrical outlet that he used appeared to not be GFCI protected and replaced it with one (it was actually up stream from another GFCI, but it was a nice gesture). My neighbor saw their truck and told me that she was very happy with the work Fuse did for them in the past.
• RL

  Rodney Lui

  1 day ago
  5.0
  I had a great experience with Zorik T. Electrician installing my Tesla Wall Connector. From the initial communication through the final installation, everything was professional, punctual, and well organized. The installation was clean and neatly done, and Zorik took the time to answer my questions and make sure everything was working properly before leaving. It’s obvious he takes pride in his work and pays attention to the details. If you’re looking for someone to install a Tesla Wall Connector or need other electrical work done, I would definitely recommend Zorik T. Electrician. Excellent service, fair pricing, and a quality installation. Thank you!
• DS

  Daniel So

  3 days ago
  4.0
  Service was for maintenance on a tankless hot water heater. I had attempted to do so myself but was not able to so had to call for a professional service recommended by my neighbor. Service was good. However, technician was not told this service was for a tankless hot water heater and therefore did not bring all necessary items so he had to use the items I had bought for the maintenance originally. It turned out the valves were installed incorrectly so maintenance service could not be performed. He had to buy new valves. During his installation I found the original valves were still good to use. I feel he could have used them and may have known that had he inspected them. After installing the new valves correctly, I was able to do the maintenance myself
• DT

  Danny Tamin

  Jul 19, 2026
  5.0
  From the initial contact, Fuse representative advisor, Gene, gave me confidence in the company's reputation. Gene was able to trouble shoot the issue with my "old" AC condenser in less than 10 minutes. I had another company do an evaluation, but after 30 minutes, was still unable to determine the issue. Gene provided all options, including repair to the "old" unit. I ended with a replacement option that Gene recommended that's both practical & affordable for me, which was not offered to me by 2 other companies. Fuse came to install the new condenser 2 days later. I'm really impressed with the Fuse installation team, Henry & Alex. They even spent more time that's required for customization on the installation, to adapt to the condition of my current furnace. The team is very neat & meticulous with their instalation. They made sure everything was secure & working fine before they left. Henry & Alex are an awesome team. My family & I are enjoying the new AC unit instal.
• A

  Šam

  Jul 1, 2026
  3.0
  [Experience After Project Completion] After the projects were completed, I wanted to provide a more balanced update based on our overall experience. First, I want to give special recognition to the installation crew, especially Dem and Elmar. They were exceptional throughout the project. They treated our home with respect, made every effort to keep the work area clean, minimized dust, mess, noise, and disruption whenever possible, and genuinely cared about getting everything working properly. Their professionalism and workmanship were the highlight of our experience, and they deserve recognition for their hard work. I also want to acknowledge our estimator and project manager. They were polite, professional, easy to communicate with, and handled their responsibilities well during the planning and coordination stages. Unfortunately, customer service remained the weakest part of our experience. Fuse advertises 24/7 customer service, but that was not what we experienced. When we encountered urgent issues during the installation, our calls, voicemails, and emails went unanswered for an extended period. Ironically, the only time our concerns received prompt attention was after I posted my reviews on Google and Yelp. What made this even more frustrating was the contrast with the billing department. Billing-related inquiries were typically answered within about an hour, while requests for assistance with active installation issues often received little or no response. That inconsistency gave the impression that customer support was prioritized only after public reviews were posted rather than when customers actually needed help. The installers, estimator, and project manager earned our appreciation through their professionalism and dedication. However, the company's customer support did not meet the standard implied by its advertised 24/7 service. I hope Fuse improves its responsiveness and accountability, because the quality of customer service should match the quality of its installation team. [Experience Before Project Completion] We hired Fuse to install a heat pump HVAC system, including replacing the entire ductwork, as well as to replace our water heater. During the HVAC installation, the crew cut open sections of our drywall but left them unfinished. We had to arrange for a handyman team through Fuse to repair and cover the damaged areas before the HVAC installation could be completed. This created inconvenience. After the first day of work, we completely lost access to hot water. As a result, we had no hot showers and were unable to use several household appliances, including our washing machine and dishwasher. Fuse advertises 24/7 service, but that was not our experience. We called nearly every Fuse phone number we could find through Google and AI search tools, but every call was answered only by an AI bot. We left multiple urgent messages and received no response. We also emailed customer service and several Fuse employees involved with our projects, but none of our emails were answered. When the Fuse representatives first came to inspect our home and provide estimates, they were friendly and professional. Unfortunately, once the projects began, communication and customer support essentially disappeared. It felt like no one was taking responsibility for resolving the issues we encountered. Based on our experience, the installation quality and especially the lack of customer support after the work began were very disappointing. - - Project Numbers: 223655204 (HVAC System) 225484279 (Handyman) 225186290 (Water Heater)

Frequently Asked Questions About Fuse HVAC, Refrigeration, Electrical & Plumbing