Crocker Refrigeration Heating & Air

Reviews

• TR

  Timothy Rodgers

  today
  5.0
  Good workers. Nice people.
• SH

  Seth Hudson

  1 day ago
  5.0
  Responsive, flexible with our schedule and our technician Daniel was very helpful and quick to diagnose and provide a path forward. Highly recommend.
• JJ

  Judy Jones

  2 days ago
  5.0
  Very professional and knowledgeable I would highly recommend them
• JH

  Jeannette Heindel

  Sep 21, 2026
  2.0
  Started well, ended badly. Called Crocker for a whining, poorly-cooling Samsung mini-split. The $150 diagnostic found a bad fan motor. They said they’d order the part and be back to install motor and do a deep clean. This was in early July. The motor took six weeks to arrive, and getting an update on timing was its own ordeal. I called three separate times and never got a clear answer on when it would be ready. When the technician finally came to do the fan motor replacement and coil cleaning, the visit itself was a letdown: he left the space dirty, didn't put everything back together properly, and broke a picture frame hanging on the wall in the process even though I asked him to take them down. After the "completed" repair, the minisplit wasn’t cooling properly and within 48 hours—the compressor stopped working entirely. Now we’re in a heatwave. The next technician who came to look at it couldn't diagnose the issue and said he'd need to check with the office — no timeline given, no real follow-up after that. I called and inquired. This was on a Thursday. I didn’t hear back until Tuesday. Again, in the middle of a heatwave. FYI: The original $150 diagnostic fee was never credited toward the final repair invoice, which is standard practice most places, but not for Crocker. The second company diagnosed a failed PCB inverter board — raising real questions about whether the original repair addressed the actual problem. I'm paying 50% of the original repair since the fan motor genuinely needed replacing (Crocker did agree to this so that’s why the 2 stars and.not 1 star), but between the six-week wait, the unprofessional service visit, and the lack of accountability from start to finish, I can't recommend this company. Full price would have been $800 - $1000.
• KY

  Kenny YOUNG

  Sep 16, 2026
  5.0
  Crocker sent Chris out to fix my AC. Chris was absolutely the best tech I ever had. He troubleshot my system and identified the problems. Very knowledgable man. System is working better than ever. Highly recommend!