Dial One Sonshine

Reviews

• RM

  Rita Crank MacNeil

  1 day ago
  5.0
  JESSE DID A TERRIFIC JOB INSTALLING A CUSTOM TOILET IN A VERY DIFFICULT UNLEVEL AREA! IT WAS a difficult job that took a "master plumber" to do. JESSE WAS SO THOROUGH and kept communications with concerning the delay of manufacturer/distributor to make sure we knew he was on it. Great job. Very professional and good price for such a difficult and time consuming installation. We will always call you guys for our plumbing needs. Thanks so much! From a happy satisfied customer but send Jessie to do the project!
• JC

  J Chun

  1 day ago
  5.0
  I had a clogged rain line that caused water leakage in our furnace. My HVAC tech, Daniel, was punctual, respectful and knowledgeable. As a first time customer, I appreciated that the supervisor also came out for recommendations and support. We are on the inexpensive and thorough service plan now to avoid future plumbing and HVAC surprises. Dial One has earned my trust.
• BO

  Ben Olmstead

  5 days ago
  5.0
  Years ago (maybe 2022) through a service claim between Kohler and Scott Harrison plumbing, we met Jaymes. Jaymes was kind, professional, thorough and very knowledgeable. The experience we had with him, left a lasting impression on us. It felt like we made a friend. His enthusiasm for us being a new and young family, really stood out to us. It showed us that it wasn’t just the service call but that it was about connecting with customers on a very human level. Since then, we have reminded our son of Jaymes because during his visits to our house, our son took a lot of interest in him and Jaymes took the time to talk to our 3 year old son. Jaymes could have just smiled and got on with his business but he didn’t. Time is a child’s currency and in that moment, Jaymes provided that for our son. We trust Jaymes and that is why we decided to reach back out to him when we had our most recent plumbing issue. Our toilet and tub had backed up and there was so much back pressure, that the waste lines under the house were spewing water from 3 different areas. I contacted the number I had for Scott Harrison’s plumbing and spoke with, who I believe to be Charlie or Charles. He was great, took the time to hear all of my concerns and once he heard that I had children and that our shower and toilet were unusable, he immediately put us on for the next available service call. This was on a Friday morning and I honestly expected to be told that they wouldn’t be able to get someone out until Monday. Thank you Charlie/Charles. Next up, I spoke to Shannon. That phone call was nothing short of amazing. She informed me that the tech Jesse, would arrive at our house much sooner than what they expected and she assured me that Jesse was one of their best technicians, an expert in sewer lines. The rest of the phone call was updating me on the recent positive changes in the company (Jaymes new promotion) and the merger between Scott Harrison’s and Dial One. So now we come to Jesse. Just like Jaymes, he was no exception. Our experience with him was nothing short of exceptional. Extremely knowledgeable and professional. He walked us through the whole process to help us understand what we will be paying for (super important to me ) and was very thorough in explaining and showing us what he was doing and looking for during the camera inspection. He was able to clear our waste lines and get us back up and running but unfortunately he discovered, during the camera inspection that our original (76 years old) clay pipe that connects to the city sewer line has separated in multiple areas. Even with that news, Jesse put our minds at ease by walking us through the process of what that job involves and that we would be receiving the best price for the completed work. Just like Jaymes, Jesse took the time to interact with my kids. Allowing my son to be a part of marking out our waste line that runs under our front lawn and then to sit and play lemonade stand with our daughter. Once cleaned up and in the process of putting our toilet back, Jesse even went out of his way to install a brand new wax ring and even went as far as caulking between the toilet and the floor. He performed this very cleanly and the results turned out great! Since the call, he has also reached out to us to check in to make sure everything is still working correctly and that their are no issues. All of this just speaks to how Dial One operates as a company. They value their customers by taking the time to connect from a place of empathy. We valued their transparency throughout the whole process and left the experience feeling as though we were working with family. Dial One has a very special team here and we look forward to continuing to work with them. We hope to work with the Dynamic Duo (Jaymes and Jesse) anytime we have a plumbing issue.
• SG

  scott goff

  Aug 11, 2026
  1.0
  This company took over Veteran Air which had great customer service and reasonble prices. I had an issue with my AC on the weekend, when I went to call veteran air, I got an a I generated voice.That told me someone contacted me shortly, which that did happen. Then, I believe I was contacted by Tim and he said a repairman would be out in about thirty minutes, which did happen. But as soon as the repair tech arrived, he started talking about the poor workmanship of the air conditioning unit, which was installed basically by the his company they took over and it was an eight year old unit. He kept saying that there was a lot of issues then I had to leave for work.But i left my adult son too relay messages. The first message was that this was gonna cost us $5000. Then it went to $4000. And then, eventually, it became $1200?? In the end, the final bill was $1500 which my son got charged $1860. However they did refund him $360: After I called the following day to complain , i was assured I would get a final bill which never came. DO NOT BUSINESS with this company! Such a disappointment.
• MT

  Milli ta

  Aug 3, 2026
  5.0
  I can’t say enough great things about Broc from Veteran Air! He was incredibly honest, knowledgeable, efficient, and professional from start to finish. He took the time to thoroughly inspect my AC, clearly explained what was wrong, and educated me about how my system works without ever trying to upsell me on anything I didn’t need. It turned out that all I needed was a new compressor, and he replaced it quickly and did an outstanding job. My AC is working amazingly now, and both my dog and I are so grateful to have a cool home again! Broc’s integrity, hard work, attention to detail, and genuine care for his customers and love for my dog really set him apart. It’s rare to find someone so trustworthy who takes pride in their work. If you need HVAC service, I highly recommend Broc and Veteran Air. You won’t be disappointed!

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