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Sarah Abu Sharkh
Aug 13, 2026
One star, and that single star belongs entirely to the two-man install crew, not the company.
From start to finish, this was a frustrating and expensive lesson in a company that will not stand behind its own mistakes. We bought a shed, and the DocuSign paperwork they sent had the wrong shed on it. That was their error, not ours. When I caught it and pointed it out, instead of simply correcting it, they refused to make it right and tried to charge me an outrageous restocking fee to fix a mistake I never made.
It got worse from there. Because the wrong shed was selected and sent, it did not fit the space when the crew arrived, so the entire installation had to be rescheduled. Since the mistake was 100% theirs, they told me they would absorb the rescheduling fee. Then, when I called to actually book the new install date, they went back on their word and refused to honor it.
Through all of it, the office staff were arrogant, rude, and completely unwilling to take responsibility for anything. They made none of it right.
The one bright spot was the two guys who did the actual install. They were professional, skilled, and easy to work with, and they did a great job. They deserve better than the company they represent.
I would not recommend Tuff Shed to anyone. Do your homework before you hand them a deposit.