J & M Air Conditioning

Reviews

• ML

  maureen leahy

  1 day ago
  5.0
  Matthew came to my home and was very informative about my a/c issue, he replaced my air filters in the outside A/C and charged me a very low fee, I was very impressed with his professionalism and prompt attention to my questions and concerns about my A/C, I would definitely recommend him to anyone needing A/C maintenance
• CA

  Coyla Angeloff

  2 days ago
  5.0
  Thank you so much! My service man, Manuel ( I hope I spelled that right) could not have been any better. He was knowledgeable, friendly, kind, and really put us at ease. Thank you so much for coming out and fixing our air conditioner. I think we finally found a company and a service man that we can trust.
• TL

  Trameill L

  Sep 17, 2026
  5.0
  I pretty much never leave any reviews but felt like this review definitely was necessary. ....I had an issue with the ac system not pushing cool air....when Manuel arrived he almost immediately took one look tilted his head and said yep I already know the problem just by the sound of the outside fan...I mean it was ..excuse my language but was pretty badass .....he was such a nice dude super professional...took the time to properly explain to me the science/engineering behind the problem...I mean it was such a relief to see how confident he was in getting right into the solution....I really appreciated his professionalism and patience....I like to think im well self aware ...in saying that I know I tend to go on with question after question and for him to be so informative and patient was truly awesome, amazing service....got the job done and am greatly appreciative. .. thanks Manuel and thanks J&M
• VC

  Vicki Clapp

  Sep 13, 2026
  4.0
  The tech was considerate. Pleasant seemed as if he was on task. This included a cleaning of my AC unit and maintenance changed filters, etc., and explained what I as a homeowner should be doing on a regular basis. He was here about two weeks ago and I was out in my yard watering my garden had the hose in my hand. Understood I’m supposed to be cleaning this iî. Let me hose it out now. Think about this. This was serviced two weeks ago. This was servicing cleaned. I’m posting photos of the debris that was not deposited in the past two weeks. This is a significant amount of dirt and spiderwebs and leaves and should have been removed during the service. I think there should be a maintenance appointment added to the yearly contract to compensate for the missed debris left in my unit after I paid for service and maintenance and this is what I was left with. No, don’t get me wrong. Your technician was a sweetheart, but he missed on performance and not on all he got the air conditioner working and I appreciate that. but didn’t fall short on getting the unit cleaned out which affects the efficiency and performance negative way Thank you guys for coming out Your office was amazing getting scheduled because my AC was down in Weather over 100° while recovering from pneumonia And your office performed beautifully thank you so much
• NN

  Nik Nikita

  Sep 4, 2026
  5.0
  1 Star-general. 5 stars-Technician Zach. Two weeks without A/C in 109° heat: Disastrous office management and safety risks. (Amended review due to outstanding technician; original review still stands). I am incredibly disappointed with the severe lack of communication, management, and urgency from J&M Air Conditioning and Heating. While our technician, Zach, is absolutely fantastic, professional, and kind, the office and parts department have completely fumbled this job at the expense of my family's safety. Our HVAC stopped blowing, and J&M came out on August 22. We signed the paperwork for the required parts and repairs on Monday, August 24. Because we have an elderly family member in the home with serious heart issues and injuries, we repeatedly stressed the urgency of the situation to the office. We were assured our repair would be treated as a priority, and we even agreed to pay to join their Blue Club Membership because it promised booking priority. We were promised a repair by August 27 or 28 at the latest. What followed was a total failure in service: • August 22: Initial assessment and estimate process initiated. • August 24: Estimate received and signed. • August 27: Expected repair date. After hearing nothing, we called for an update. Temperatures outside hit 109 degrees. We were told someone would call us back from their supply division. • August 28: The office (not the supply division) called back to say the parts they originally ordered were on backorder. They only placed an alternative order that morning after I pressed them on the issue. There is no reason this wasn't done the moment the backorder was discovered. • September 4: After waiting another week, the technician arrived for the scheduled repair. Upon going into the attic, he discovered the office had ordered and sent him out with the wrong parts. The office never bothered to verify the parts for accuracy before dispatching him. It has now been two full weeks. Our A/C is still broken, severe heat is returning next week, and the health of an elderly individual is being actively compromised. To make matters worse, we found out a local supply house actually has the correct unit in stock, yet J&M failed to utilize them. Joining a priority membership only to face two weeks of avoidable office errors, zero communication, and a complete lack of empathy is unconscionable. Zach is a wonderful technician, but the management behind him is beyond unacceptable. We continue to await repair. We are also heading into a holiday weekend so that just prolongs the issue. *Amendment* • September 8. Technician was to arrive between 1pm-3pm. At 3:10pm I called the office for an update as I had heard nothing. Had to reschedule for end of day. The work was partially completed but had to be halted as it was nearing 9pm. Scheduled another appointment for the next day to finish the work. • September 9. Cool air! Zach is terrific. He has been professional, kind, and hard-working. He has gone above and beyond to get things taken care of and keep things as comfortable as they may be. The 5 stars are for him. I hope J&M recognizes what an absolute gem he is.