California Carpet

Reviews

• IQ

  Inna Quoshek

  Aug 27, 2026
  5.0
  I had such a great experience at California Carpet in San Francisco, especially working with Gregory. He was incredibly friendly, helpful, knowledgeable, and really took the time to work through all the carpet options with me for my client’s project. He knew the showroom and the different carpet lines so well, helped me narrow things down without ever making the process feel rushed, and did it all with a smile and a great sense of humor. The rest of the team was also so nice and welcoming. You can really tell they work well together and genuinely enjoy helping people, which made the whole showroom experience feel easy and enjoyable. They also treated my dog like an absolute queen, with plenty of treats, attention, and water, which of course made the visit even better. I may have to start cheating on my local Peninsula showroom and come up to San Francisco for selections instead. Loved the whole experience and will definitely be back.
• DT

  Diane Tucker

  Aug 22, 2026
  5.0
  Rey impressed with our interaction with California Carpets. All communications were clear and the final product was excellent.
• PL

  patsy ludwig

  Jul 18, 2026
  5.0
  Love my new carpet and it was a positive experience from start to finish!!! Will use them again for sure!!
• LT

  Lenny Tjioe

  Jun 21, 2026
  5.0
  Tom Elizalde was super helpful and communicative. He made my experience of switching to a hard wood floor as painless as it could be.
• ML

  May Le

  Jun 12, 2026
  1.0
  I had a terrible experience buying a remnant piece to be made into a custom rug. The remnant was cut too short size despite being provided a thorough diagram with many detailed measurements. I informed them of the issue and it took months to remedy. They tried sewing the pieces together but I wasn't happy with the visible seam, so they gave me the options of a refund or choosing another remnant. I expressed that I didn't want to use more time coming back to the store to choose another carpet- I had been to the store 4 times at that point, including dropping it off once I realized it was cut improperly, and another time to view how it looked sewed together. Then they offered to find the same rug at their San Carlos location, which I would have appreciated more had they been proactive. I followed up with the salesperson (Gregory) several times with no response until I finally reached a manager who told me it was cut and would be delivered from the San Carlos store the following week. I had to continually chase down updates until I reached another store manager who had no clue about my order. I finally was able to get my issue escalated to the general manager who notified me the carpet had never been cut or transported. I asked for some type of compensation to make up for the terrible experience and got no response, but he did end up providing delivery and installation for free. The only positive process of this entire process was the delivery and installation (thanks to those two men whose names I didn't catch). I made my purchase on April 1, let them know about the incorrect cut on April 23, and it wasn't remedied until June 11. Major headache!! I had planned to purchase another custom rug from them but now I'm too turned off to do business with them.